SATYA PRIYA NAYAK

Client Site- NALCO DATA CENTER ,NALCO ,BHUBANESWAR

• Tier-3 Data Center (NALCO) Infrastructure Operations and Maintenance.
• Tier-2 regional data centners of LIC , Orissa site Operations Maintenance
• My scope of work includes :-
• Complete Monitoring & Maintenance of NOC activity & Building Management systems including EBI R500.1, DVM R620 , WLD , TEMA ACCESS CONTROL SERVER, RODENT CONTROL PANEL, VESDA ,XL-800 SPC controller ,FIRE ALARAM SYSTEMS & FM-200 Fire suppression system including 4-zone gas release panel,UPS,PAC,DGSET,ELECTRICAL Systems.
• Server & Hardware support , Delivered Windows server support, backup management and exchange support,Network support & trouble shooting (LAN & WAN),Switches, Routers, Load balancers.
• Done Installation of ESX servers, Vsphere client & Vcenter server. Create the Data store for storing VMs & Data,Deploy Virtual Machines and use clones, snapshots, templates & Health checks for VMs & ESX host .
• Managing a team of 18 peoples of all sites including NALCO & LIC, Getting daily activity status,periodical visit to all sites and inspecting the site activity ,Provide training and making drills frequently to keep them ready for any breakdown during job.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
• Evaluate performance against SLA
• Formulate Service Improvement Plan
• Managed CRM database, including troubleshooting, maintenance, updates and report generation.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Client Site- NALCO DATA CENTER ,NALCO ,BHUBANESWAR

• Regular monitoring and making reports of necessary data for Equipment's of data center.
• Organizing Preventive Maintenance of all Equipment's Quarterly.
• Preliminary Breakdown support, Proper Documentation,Vendor Coordination, Maintaining Safety and ISO standard norms.
• Evaluated and resolved technical problems for end users efficiently to minimize downtime.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.