SATYAPRIYA SAMANTARAY

• Executing the GTM strategy in the assigned zone with a team 15 Account Managers
• Driving CMS & RMS of the assigned zone as per AOP to drive business from B2B customers for Wireless & Wired line business
• Focus on both Hunting and Farming initiatives in the assigned zone
• Focusing over customer service and managing customer lifecycle and churn
• Work with Market Planning team for driving fiber network expansion in the identified potential B2B buildings and clusters
• Ensure the cascade and implementation of Serve-to-Sell model across the team for building and promoting stronger, long-lasting Customer relationships

People Leadership:

• Ensure right hiring, team motivation and alignment to set goals and priorities
• Track performance against the goals regularly, provide constructive feedback with relevant examples, and take corrective actions
• Mentoring and training assigned team to improve their performance and increase their motivation
• Drive regular rewards and recognition programs
  Trend analysis & Action
• Review the sales forecasts shared by the team and provide necessary support for closures
• Make revenue forecast in line with the assigned target and take necessary actions
• Identify emerging trends in the geography and competition analysis
• Building zonal level strategies to increase Acquisition ARPU and ARPA

• Handling Channel Sales for Delhi NCR Driving Business through Managed Services, IOT, Cloud Solution, SDWAN, UTM, Firewall, Cyber security Solutions, Dual factor authentication
• Team Management, Handling SME Customers for Multiple products, Like Internet, Managed services, Voice & Data
• Handling Productivity of team and Managing P&L
• Managing operations for SME business through designated Channels
• Develop and build Sales GTM for the territory to primarily drive market share increase of products like Fixed line, IOT, IIOT & Cloud
• Building and strengthening the team capability to drive Product Penetration Index both in New accounts & farming accounts, achieve budgeted Revenue & NPS

• Develop Business by following Up Corporate and SMB'S
• On boarding N&L and SMB'S for Corporate connections, Business Broad Band and Internet Lease line
• Be the primary point of contact and build long-term relationships with customers
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Allocated work amongst team and ensured timely execution on the same
• Committed towards Increasing revenue, maximizing performance and providing highest level of services
• Key Planner Deft at establishing tie ups with Financially Strong Corporate with large number of Head Counts
• Working inbound as well as out bound, partnering cross function to create high performance culture, maintaining basic disciplines and grooming the frontlines
• Ensuring less attrition as well as retaining the client
• Ensuring delivery of KPI's, sales and profitability

• Develop Business by following Up Corporate and SMB'S
• Mentoring 5 members team and ensured achievement of target set by the Organization
• On boarding N&L and SMB'S for Corporate connections, Business Broad Band and Internet Lease line
• Allocated work amongst team and ensured timely execution on the same
• Committed towards increasing revenue, Maximizing performance and providing highest level of services
• Key Planner Deft at establishing tie ups with Financially Strong Corporate with large number of Head Counts

• Develop and increase business by following up potential Corporate, SME'S, and HNI's with face to face presentations and meetings
• Maximizing the customer retention by developing strong relationship with key accounts
• Meet the sales target decided by the division
• Ensuring speedy resolution of queries and grievances to maximize the client satisfaction level

• Heading south Delhi market
• Meeting client as per allocated calls by tele-marketing department
• Updating customer data as per their requirement
• Information about new product to existing clients
• Resolving customer problems and try to provide best solution
• Keeping track on follow up clients