Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Satya Sai Potnuru

Visakhapatnam

Summary

Adaptable Quality Analyst with 5+ years of progressive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Energetic self-starter and a team builder. Navigates high-stress situations and achieves goals on time

Overview

6
6
years of professional experience

Work History

Sr. Quality Analyst

Amazon
Bengaluru
10.2021 - Current
  • Establishing the quality parameters in accordance with the Standard Operating Procedure (SOP) and Guidelines for Quality Assurance
  • Analyzed the quality of the audits performed by the associates to find and eliminate the identified defects
  • Submitting tickets for the identified defects so that they can be addressed and rectified by the associates
  • Provided training on quality standards and testing procedures to new team members
  • Communicated regularly with operating teams and other stakeholders to review quality systems
  • Adhered to Quality Analysis Team workflow for application and process testing and development.

Sr. Associate - Quality

Tech Mahindra
Visakhapatnam
07.2018 - 09.2021
  • Performed quality tests to verify needs for correction and meet regulatory standards.
  • Providing feedback on the performance of the associates in order to prevent recurrences.
  • Analyzed and evaluated the quality scores of the associates and identified areas for quality improvement.
  • The first point of escalation for all process-related issues from internal and external stakeholders.
  • Collaborated with training teams to implement improved quality standards.
  • Creating and sharing reports periodically to identify and correct problem areas.
  • Ensuring 100% compliance to process related policies, guidelines, and controls.

Education

BBA -

Sree Kasyap Degree College
Visakhapatnam
03-2018

Skills

  • MS OFFICE (Excel, Word, PowerPoint)
  • Ability to work under pressure and high volumes
  • Taking ownership in avoiding future disputes
  • Flexible and ability to work independently
  • Keen in learning new things
  • Good interpersonal skills and the ability to function as a team member

Accomplishments

  • Certified Lean Six Sigma AI Yellow Belt.
  • Received "You are a Gem" award in Tech Mahindra, based on my consistent performance and zero escalations.
  • Received "Ace of Spades" six times in Amazon for top performance in the team.

Timeline

Sr. Quality Analyst

Amazon
10.2021 - Current

Sr. Associate - Quality

Tech Mahindra
07.2018 - 09.2021

BBA -

Sree Kasyap Degree College

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Satya Sai Potnuru