Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
6050
6050
years of post-secondary education
Work History
Customer Service Associate
Accenture Solutions Pvt Ltd
Bangalore
09.2024 - Current
Great opportunity working in Financial Operations process (payment operations).
Prepared SOP for the process as author of the one of the SOP's.
Prepared process checklists for each process to simplify the process to the team peers.
Assisting team members in writing emails and performing complex tasks.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Handling one of the processes solely within the payment operations and also prepared SOP for the Same.
Financial Analyst
Ascensus Global Services LLP
04.2022 - 08.2024
To make sure participants are eligible to make a payment and vesting is up-to date.
To manually calculate participants vesting percentage and to make sure he has met the requirements of the plan documents.
To make sure participants census is up to date before submitting it to record-keeping companies to make payments.
Handling escalated transactions and doing Corrections.
Ensuring that the TAT/ Quality targets are met.
To maintain 100% quality before payment request is submitted to record-keepers.
Helping team to writing e-mail to clients and vendors for doubts and clarifications.
Key person in handling sensitive plans.
Received Monthly award for demonstrating excellent service delivery with maintaining top accuracy in quality.
Education
MBA - Finance& Marketing
Oxbridge Business School
Bangalore
10.2019 - 01.2021
B.Com - Account
Anikethana Degree College
Gulbarga
12th -
Anikethana pre university College
10th -
Sri Siddalingeswara Residential High School
Tumkur
Skills
Processing retirement 401(k), 403(b) withdrawals
Proficient in processing and Reviewing Loans and Loan-Refinances
Responsible to meet daily SLA and also achieving 100% quality
Assisting functional teammates and peers
Process day to day transactions and complete them within deadlines to avoid and minimize gain/loss exposure within regulations and requirements