SATYASUNDAR PRUSTY
Bengaluru
Summary
Dynamic professional with extensive experience in airport operations and customer service, notably with Indigo Airlines. Proven expertise in load control and safety management systems, complemented by strong decision-making and problem-solving skills. Successfully enhanced passenger handling processes, ensuring compliance and operational excellence in high-pressure environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Turnaround Coordinator
Air India Sats
Banglore
06.2025 - Current
- Company Overview: cathay pacific,Etihad airways,Airindia
- Load controller,Weight &Balance
- Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Monitored aircraft with radar, computer equipment or visual references.
Turnaround Coordinator
Celebi Airport Operations
Bengaluru
03.2024 - 05.2025
- Company Overview: Srilankan Airline, Virgin Atlantic,Air Arabia,Japan Airline,British Airways ,Jazzera
- Load controller,Weight &Balance
- Passenger check -IN using AlteaCM
- Handling Ramp Operation, Load Control ,Safety and Compliance
- Srilankan Airline, Virgin Atlantic
- Conducted regular inspections of equipment before, during and after turnarounds for quality assurance purposes.
- Ensured that safety protocols were followed during the entire duration of the turnaround process.
- Maintained quality standards and monitored work for corrective action.
- Monitored aircraft with radar, computer equipment or visual references.
- Coordinated with air traffic control, civil engineers, and command posts to support airfield management activities.
- Acted as emergency management leader to address medical emergencies and flight operation obstacles.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
Airport Operation and Customer Service Executive
Indigo Airlines
Bengaluru
12.2021 - 11.2023
- Handling Passenger Check-in Boarding Gate, Reservation
- Handling Ramp Operation, Load Control ,Safety and Compliance
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Responded promptly to emails sent by customers seeking assistance.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Contacted customers about potential service upgrades, new services and account changes.
- Led on- and off-site customer support teams across multiple time zones.
- Collected deposits or payments and arranged for billing.
Cargo Associate
Blue Dart Express
Bengaluru
06.2021 - 11.2021
- Handling Cargo Shipment
- Inventory management , Safety and Compliance
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
- Processed payments using point-of-sale systems.
- Developed and maintained relationships with clients and vendors.
- Performed cash register functions accurately and efficiently.
- Provided customer service support for inquiries, complaints, and returns.
Front Office Guest Service Associate
Mayfair Tea Resort
Siliguri
03.2020 - 03.2021
- Handling guest Inquiries
- Managing Reservations, Coordinating Check-in Checkouts of guest
- Tracked customer feedback through surveys and implemented changes based on results.
- Created reports on occupancy levels, sales figures, customer feedback surveys.
- Processed payments for guest stays and other services rendered.
- Collaborated with other departments to provide an excellent guest experience.
Education
Bachelor of Computer Applications - Computer Science
Utkal University
Bhubaneswar,Odisha06.2023
Aviation Management
Institute of Air hostess
Bhubaneswar06.2020
High School Diploma -
Institute of Higher Secondary Education ,ITER
Bhubaneswar,Odisha05.2019
Secondary Education - X
Kantabania High school
JAJPUR,ODISHA05.2016
Skills
- Load Control
- Customer Handling
- Miss Handelling Baggage
- Dispatch and Flight Papers
- Passenger handling
- Ramp operations
- Supervise emergencies
- Security regulations
- Safety management systems
- Flight operations coordination
- Decision-making
- Multitasking
- Flight records management
- Passenger and cargo handling
- Emergency Drills Management
- Team building
- Problem-solving aptitude
Certification
- Overall Check-in Counter and Boarding Gate Operation
- Certified A320, A321, ATR72, B737,A330,B787 L&T,Weight & Balance
- Altea FM, Altea CM ,Altea DCS,GO NOW ,SKY SPEED, TICKETING
- DGR Cat8 Cat10
- Certified B787, A350, Cabin Door Training
- Certified Mishandling Baggage's, Boarding Gate Manager
- Aircraft Marshaling and Headset
Accomplishments
- Recognized as a Top Performer by Passengers
- Appreciated from head office to achieve station OTT and OTP, on Flight Operations
Languages
- English
- Hindi
- Bengali
Philosophy
Every decision is a calculated movement for an actuator, guiding it towards its purpose.
Languages
English
Advanced
C1
Hindi
Proficient
C2
Bengali
Proficient
C2
Telugu
Elementary
A2
Hobbies
- Travelling
- Playing outdoor games
- Swimming
- Gymnastics
Timeline
Turnaround Coordinator
Air India Sats
06.2025 - Current
Turnaround Coordinator
Celebi Airport Operations
03.2024 - 05.2025
Airport Operation and Customer Service Executive
Indigo Airlines
12.2021 - 11.2023
Cargo Associate
Blue Dart Express
06.2021 - 11.2021
Front Office Guest Service Associate
Mayfair Tea Resort
03.2020 - 03.2021
Bachelor of Computer Applications - Computer Science
Utkal University
Aviation Management
Institute of Air hostess
High School Diploma -
Institute of Higher Secondary Education ,ITER
Secondary Education - X
Kantabania High school
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