Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Satya Suresh Kumar Regani

Visakhapatnam

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying organizational needs to develop and deliver creative solutions.

Overview

15
15
years of professional experience

Work History

Senior Team Leader

Patra India BPO
Visakhapatnam
05.2012 - Current
  • Conducted regular performance reviews and provided feedback to team members.
  • Coached, mentored and trained junior team members on their roles and responsibilities.
  • Monitored staff performance through observation, audits and reports.
  • Provided guidance to team members in resolving complex issues or complaints.
  • Created and implemented effective processes for handling customer inquiries or problems.
  • Collaborated with other departments to ensure smooth operations of the team.
  • Organized weekly meetings to review progress against goals and objectives.
  • Communicated regularly with senior management regarding project updates or changes.
  • Implemented systems for tracking employee attendance, leave requests, overtime.

Process Executive

Sutherland Global Services
Visakhapatnam
06.2009 - 03.2012
  • Analyzing customer data to gain insights into their needs.
  • Processing customer requests by researching and following up.
  • Executing customer queries while ensuring the highest level of customer satisfaction.
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternative

Education

MBA - Human Resources Management

AQJ Center For PG Studies
MVP Colony
04-2007

Bachelor of Science - Mathematics And Computer Science

MVR Degree & PG College
Gajuwaka
04-2005

Skills

  • Good interpersonal skills
  • Team Development
  • Reports distribution
  • Work Planning
  • Technical Support
  • Client Service
  • Team Supervision
  • Overtime Management
  • Evaluating Employee Work
  • Problem-Solving
  • Team motivation
  • Teamwork and Collaboration
  • Ability to multi-task, set priorities and manage time effectively

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior Team Leader

Patra India BPO
05.2012 - Current

Process Executive

Sutherland Global Services
06.2009 - 03.2012

MBA - Human Resources Management

AQJ Center For PG Studies

Bachelor of Science - Mathematics And Computer Science

MVR Degree & PG College

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Satya Suresh Kumar Regani