Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Websites
Disclaimer
Timeline
Generic
Satyendra

Satyendra

Delhi

Summary

Operations professional with over 7 years of experience in service delivery, process optimization, and team coordination. Built a strong foundation at Rentokil PCI as an Operations Executive, managing large-scale field operations and ensuring customer satisfaction. Currently working as an Operations Manager at Heli Yatra Pvt. Ltd., where I oversee aviation-based tourism logistics in challenging, time-sensitive environments. Known for operational efficiency, leadership, and problem-solving skills. Open to exploring new career opportunities that offer growth and the chance to contribute to high-impact operational strategies.

Overview

8
8
years of professional experience

Work History

Operations Manager

Heliyatra Pvt. Lytd.
Delhi-NCR
09.2024 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Performed cost analysis for various projects to determine budget requirements.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Managed scheduling, training and inventory control.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Operations Executive

Rentokil-pci
Delhi
04.2017 - 09.2024
  • Oversaw day-to-day operations: managed routine operations to ensure seamless delivery of pest control services to clients, meeting quality and efficiency standards.
  • Client Coordination: Acted as the primary liaison between clients and the operations team, ensuring customer requirements were understood, documented, and met.
  • Resource allocation: Schedule service delivery teams effectively, optimizing manpower and resources to ensure on-time task completion.
  • Compliance Management: Ensured adherence to safety, hygiene, and regulatory standards during operations, minimizing risks, and maintaining service quality.
  • Data Management: Maintained detailed records of service activities, including client feedback, invoices, and operational reports for analysis and improvement.
  • Problem Resolution: Handled escalations and complaints promptly, addressing client concerns, and implementing corrective measures to improve service outcomes.
  • Team Supervision: Supervised field staff, provided necessary guidance, and conducted regular performance reviews to enhance productivity.
  • Inventory Management: Monitored and replenished inventory, including pest control chemicals and equipment, to prevent service delays.
  • Training and Development: Coordinated training sessions for field staff, ensuring they were equipped with updated knowledge of safety protocols and service techniques.
  • Process Improvement: Contributed to the development and implementation of improved operational processes, increasing efficiency and customer satisfaction.
  • Reporting and Analysis: Generated and analyzed weekly and monthly operational reports to evaluate team performance, and identify areas for improvement.
  • Stakeholder Collaboration: Worked closely with cross-functional teams, including sales, finance, and customer service, to align operations with organizational goals.

Education

Executive MBA -

Faculty of Management Studies (FMS), University of Delhi
Delhi, INDIA
05.2025

B.Sc (Hons.) - Zoology

Hansraj College, University Of Delhi
Delhi, INDIA
05-2014

Skills

  • Operations management
  • Data analysis
  • Compliance and safety
  • Resource allocation
  • Inventory management
  • Customer Relationship Management
  • Software knowledge
  • Scheduling tools (iCABS, Outlook)
  • Conflict resolution
  • Time management
  • Vendor negotiation
  • Employee training
  • Team leadership
  • Multitasking
  • Communication
  • Team building

Hobbies and Interests

  • Travelling
  • Reading books

Languages

  • Hindi
  • English

Personal Information

  • Date of Birth: 08/09/89
  • Gender: Male
  • Nationality: INDIAN

Disclaimer

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief, and I take full responsibility for the authenticity of the details mentioned in this document

Timeline

Operations Manager

Heliyatra Pvt. Lytd.
09.2024 - Current

Operations Executive

Rentokil-pci
04.2017 - 09.2024

Executive MBA -

Faculty of Management Studies (FMS), University of Delhi

B.Sc (Hons.) - Zoology

Hansraj College, University Of Delhi
Satyendra