Satyendra
Delhi
Summary
Operations professional with over 7 years of experience in service delivery, process optimization, and team coordination. Built a strong foundation at Rentokil PCI as an Operations Executive, managing large-scale field operations and ensuring customer satisfaction. Currently working as an Operations Manager at Heli Yatra Pvt. Ltd., where I oversee aviation-based tourism logistics in challenging, time-sensitive environments. Known for operational efficiency, leadership, and problem-solving skills. Open to exploring new career opportunities that offer growth and the chance to contribute to high-impact operational strategies.
Overview
8
8
years of professional experience
Work History
Operations Manager
Heliyatra Pvt. Lytd.
Delhi-NCR
09.2024 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed and implemented operational procedures to ensure quality standards are met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed scheduling, training and inventory control.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented campaigns and promotions to help with developing goods and services.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved morale and management communication by creating employee recognition and rewards practices.
Operations Executive
Rentokil-pci
Delhi
04.2017 - 09.2024
- Oversaw day-to-day operations: managed routine operations to ensure seamless delivery of pest control services to clients, meeting quality and efficiency standards.
- Client Coordination: Acted as the primary liaison between clients and the operations team, ensuring customer requirements were understood, documented, and met.
- Resource allocation: Schedule service delivery teams effectively, optimizing manpower and resources to ensure on-time task completion.
- Compliance Management: Ensured adherence to safety, hygiene, and regulatory standards during operations, minimizing risks, and maintaining service quality.
- Data Management: Maintained detailed records of service activities, including client feedback, invoices, and operational reports for analysis and improvement.
- Problem Resolution: Handled escalations and complaints promptly, addressing client concerns, and implementing corrective measures to improve service outcomes.
- Team Supervision: Supervised field staff, provided necessary guidance, and conducted regular performance reviews to enhance productivity.
- Inventory Management: Monitored and replenished inventory, including pest control chemicals and equipment, to prevent service delays.
- Training and Development: Coordinated training sessions for field staff, ensuring they were equipped with updated knowledge of safety protocols and service techniques.
- Process Improvement: Contributed to the development and implementation of improved operational processes, increasing efficiency and customer satisfaction.
- Reporting and Analysis: Generated and analyzed weekly and monthly operational reports to evaluate team performance, and identify areas for improvement.
- Stakeholder Collaboration: Worked closely with cross-functional teams, including sales, finance, and customer service, to align operations with organizational goals.
Education
Executive MBA -
Faculty of Management Studies (FMS), University of Delhi
Delhi, INDIA05.2025
B.Sc (Hons.) - Zoology
Hansraj College, University Of Delhi
Delhi, INDIA05-2014
Skills
- Operations management
- Data analysis
- Compliance and safety
- Resource allocation
- Inventory management
- Customer Relationship Management
- Software knowledge
- Scheduling tools (iCABS, Outlook)
- Conflict resolution
- Time management
- Vendor negotiation
- Employee training
- Team leadership
- Multitasking
- Communication
- Team building
Hobbies and Interests
- Travelling
- Reading books
Languages
- Hindi
- English
Personal Information
- Date of Birth: 08/09/89
- Gender: Male
- Nationality: INDIAN
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief, and I take full responsibility for the authenticity of the details mentioned in this document
Timeline
Operations Manager
Heliyatra Pvt. Lytd.
09.2024 - Current
Operations Executive
Rentokil-pci
04.2017 - 09.2024
Executive MBA -
Faculty of Management Studies (FMS), University of Delhi
B.Sc (Hons.) - Zoology
Hansraj College, University Of Delhi
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