Satyendra Patel
Kharagpur
Summary
Senior Network Technical Support Engineer with highly experience at RASHMI METALIKS LIMITED UNIT 3, enhancing user satisfaction through expert troubleshooting and network optimization. Proficient in diagnosing and resolving complex network issues. I consistently improve operational efficiency and maintain meticulous documentation to support seamless network performance.
Overview
4
4
years of professional experience
Work History
Network Technical Support Engineer
RASHMI METALIKS LIMITED UNIT 3
01.2022 - Current
- Assisted user in configuring, maintaining, and troubleshooting their networks, resulting in increased productivity and efficiency of the company.
- Enhanced user satisfaction by providing timely and accurate technical support for their network concerns.
- Optimized network operations by monitoring system performance and implementing necessary updates or modifications.
- Installing, configuring, and maintaining network hardware, such as routers, switches, and wireless access points.
- Diagnosing and resolving hardware and software issues affecting the network. This may involve replacing faulty components and providing technical support to users.
- Creating and maintaining detailed documentation of network configurations, procedures, and troubleshooting steps.
- Participated in professional development opportunities such as conferences, seminars, workshops to maintain expertise in the field of network technical support engineering.
Education
B.TECH - APLLIED ELECTRONICS AND INSTRUMENTATION
GURU NANAK INSTITUTE OF TECHNOLOGY
SODEPUR, KOLKATA08-2021
HIGHER SECONDARY - Science
KENDRIYA VIDYALAYA NO.AFS KALAIKUNDA
Kharagpur, India05-2017
MATRICULATION -
KENDRIYA VIDYALAYA NO1 AFS KALAIKUNDA
Kharagpur, India05-2015
Skills
- Hardware installation
- Software installation
- Network configuration
- Network monitoring
- IP addressing and subnetting
- Camera configuration and Installation
- Outdoor/indoor Access Point configuration and Installation
- Strong technical troubleshooting skills
- Microsoft office proficiency
- Adaptability
- Leadership Skills
- Organized and detail oriented
Languages
Hindi
Timeline
Network Technical Support Engineer
RASHMI METALIKS LIMITED UNIT 3
01.2022 - Current
B.TECH - APLLIED ELECTRONICS AND INSTRUMENTATION
GURU NANAK INSTITUTE OF TECHNOLOGY
HIGHER SECONDARY - Science
KENDRIYA VIDYALAYA NO.AFS KALAIKUNDA
MATRICULATION -
KENDRIYA VIDYALAYA NO1 AFS KALAIKUNDA
Hobbies
Listening old retro music
Loves playing cricket and BGMI
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