Spending time with family
SATYENDRA SINGH
QLTY-Internal Control & Compliance Analyst
Gurgaon,HR
Summary
Quality-driven Compliance and Internal Control Analyst familiar with auditing, tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over 8 years of experience in quality and customer service, and motivated, energetic mindset. Expert in monitoring high risk contacts to prevent any kind of fraudulent activity in the process and identifying any new vulnerabilities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Compliance Analyst
Concentrix Daksh
Gurgaon, Haryana
09.2019 - Current
- Monitored emails, chats, inbound and outbound calls made by employees to provide constructive feedback.
- Monitored high risk contacts such as invalid concession and contact avoidance etc.
- Used MS Office to publish various reports, mailers, feedback.
- Participated in weekly meetings with IT department.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Prepared documentation and records for upcoming audits and inspections.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Supported and trained new hires on compliance-related issues.
- Provided reporting for compliance, internal audit and external staff practices.
Senior Customer Service Representative
Concentrix Daksh
Gurgaon, Haryana
08.2015 - 09.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Processed, scheduled and executed customer orders for new and established customers.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Senior Customer Service Representative
Serco International
Gurgaon, Haryana
05.2013 - 08.2015
- Processed, scheduled and executed customer orders for new and established customers.
- Verified client information by analyzing existing evidence on file.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Bachelor of Arts - Political Science
Ranveer Rananjay Post Graduate College
Amethi UP 07.2007 - 06.2010
12th - Biology
Shri Shiv Pratap Inter College
Amethi UP 07.2005 - 06.2007
10th - Science Education
Gandhi Inter College
Amethi UP 07.2004 - 06.2005
Skills
Compliance understanding
Corrective action plans
Reporting skills
Report preparation
Fraud investigation
Vulnerability examination
MS Office use
Auditing experience
Performance review
Report creation
Sampling
Performance testing
Technical troubleshooting
Teamwork and Collaboration
Customer Service
Computer Skills
Interests
Listening audiobooks
Declaration
I hereby declare that all the above information mentioned are true to the best of my knowledge and belief and nothing is incorrect.
Timeline
Compliance Analyst
Concentrix Daksh
09.2019 - Current
Senior Customer Service Representative
Concentrix Daksh
08.2015 - 09.2019
Senior Customer Service Representative
Serco International
05.2013 - 08.2015
Bachelor of Arts - Political Science
Ranveer Rananjay Post Graduate College
07.2007 - 06.2010
12th - Biology
Shri Shiv Pratap Inter College
07.2005 - 06.2007
10th - Science Education
Gandhi Inter College
07.2004 - 06.2005