Satyendra Kumar Chauhan
Chandauli
Summary
Accomplished Hospitality Trainer with a proven track record at Empower Pragati Vocational and Staffing Pvt Ltd, enhancing internal hiring by 20% through targeted employee coaching and innovative training programs. Expert in motivational techniques and property management systems, I excel in developing talent and driving operational excellence at Hotel Amyaa.
Overview
7
7
years of professional experience
Work History
Hospitality Trainer
Empower Pragati Vocational and Staffing Pvt Ltd
09.2022 - 02.2024
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Developed and implemented successful onboarding program.
F&B Supervisor
Hotel Amyaa
09.2016 - 08.2022
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Education
Diploma - Hotel Management
Nfci
Varanasi 04.2015
Intermediate -
UP BOARD
Mirzapur 06.2010
High School -
UP BOARD
Mirzapur 05.2008
Skills
- Employee Coaching
- Creativity and Innovation
- Training delivery
- Motivational Techniques
- Property Management Systems
- Allergy awareness
- Food presentation
- Scheduling Staff
- Food and Beverage Operations
- Menu development
- Nutrition knowledge
Timeline
Hospitality Trainer
Empower Pragati Vocational and Staffing Pvt Ltd
09.2022 - 02.2024
F&B Supervisor
Hotel Amyaa
09.2016 - 08.2022
Diploma - Hotel Management
Nfci
Intermediate -
UP BOARD
High School -
UP BOARD
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