Career advancementHealthcare benefitsPersonal development programsWork-life balanceCompany CultureFlexible work hours4-day work week
Summary
Detail-oriented IT professional with strong skills in network troubleshooting, IT compliance, and technical documentation. Committed to delivering effective solutions and enhancing user support across diverse IT environments.
Overview
4
4
years of professional experience
Work History
Freight Systems Ltd..
Assistant Manager ( Information Technology )
Gurgaon
07.2022 - Current
Tackled troubleshooting and problem resolution to support end-user technical issues.
Supported new infrastructure planning and deployment to meet organizational expectations.
Monitored IT use to maintain compliance with established processes, policies, and guidelines.
Assisted with network configuration and troubleshooting of LAN and WAN issues.
Maintained up-to-date documentation regarding IT services and operations.
Configured and tested computer systems, hardware, printers, and other peripherals.
Managed inventory of IT equipment including laptops and desktops.
Coordinated with vendors for installation of new hardware or software solutions.
Provided technical support for hardware and software issues across the organization.
Collaborated with teams to resolve user access and system functionality problems.
Documented support procedures and created user guides for common issues.
Assisted in maintaining IT inventory and tracking equipment assignments.
Diagnosed network connectivity issues and coordinated with vendors for repairs.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Analyzed patent portfolios to identify trends and opportunities for innovation.
Provided technical support to legal teams during litigation proceedings related to IP cases.
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Military Intelligence Systems Maintainer/Systems Integrator at PA Army National GuardMilitary Intelligence Systems Maintainer/Systems Integrator at PA Army National Guard
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL