SAUBHAGYA RASTOGI

Operations Manager

HCL Technologies Ltd

Noida , Uttar Pradesh

02.2021 - Current

Direct IT projects and technical activities across multiple project sites in support of multibillion-dollar homeland security program
Identify and resolve business needs to achieve organizational goals
Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters
Lead high-performing technical team of Field Engineers, Security Engineers, and Systems Integration
Specialists
Develop and implement standard operating procedures
Establish key processes that ensure reliable and efficient technical services organization-wide
Provide senior-level technical consultations and support to Field Engineering and System Integration & Testing
Departments on all IT and CCTV & ACS issues
Review network layouts, resolve equipment redundancies, and improve network reliability and flexibility
SELECT ACHIEVEMENTS:
Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software
Recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security and data recovery
Implemented various large-scale networks based on Cisco switches and routers using OSPF and multicast routing, QOS, and Fortinet firewalls
Coached and mentored team of Network Engineers and IT Engineers
Conducted training programs to enhance staff technical skills and motivation including network/server administration procedures, virus protection, and security measures
Created and maintained technical documentation regarding network configuration, network mapping, and service records including IT Service CatLog, Service Level Agreements, and Operational Level Agreements
Oversaw the efficient implementation of new technology solutions to various internal business units; identified project requirements and provided exceptional support
Upgraded IT infrastructure, established quality assurance standards, and recommended new products to enhance clients’ operational efficiencies
Auditing
Coordinating in complete auditing activities for ensuring completion of internal & External audits within time
Managing internal audit of the company including setting up of internal audit systems as well as monitoring of the implementation of the systems
Receivable / Payable Management
Setting up of Transitional in the new platform, creating a reporting structure of Metrics I.e
Productivity, System response report, Error analysis, Cross training, Trend Analysis and Control Reports, reconciliation of existing vendor data for process efficiency
Managing process to Zero error and lapses level controls
New vendor setup/ updating, managing client relationship and manage first level escalation, Knowledge transferred and Data migration from client location (Onshore)
Other Management
Handling queries from Projects regarding status of Access, daily reports, Audit documents etc
Ensured end-to-end processing of access card for employees
Documenting the same for official purpose
Maintaining monthly active employees list for all projects of corporates
Remedy service ticket reception, creation, and handling
Interact with higher management for the resolution of the Site Down
Assist during downtime or in peak loads with ticket management & resolution
Daily and Monthly generation of MIS reports, analysing the cases in Excel Sheet
Analysis the data, verify, mapping and maintain master sheet for Original database
Activation access card numbers across the circle and reporting in a dashboard format
Regular examine the event
Looking the passive infrastructure of tower
Work as communication key between NOC and field staff
Escalate the alarms to experts in time of problem cannot solve by regional engineer team on spot to resolve
Taking care of operational activities like electronic access system & CCTV related
Handling and Managing the around 5-6k employees in each tower
Admin & Security team management
Risk management and loss prevention
Response to different type of Emergencies
Audit compliances
Communication, Adaptability and Strong people skills
Investigation and review of incident reports
Initiative-taking and Excellent diligence
Diversity awareness, understanding and respect for cultural differences
Strategic thinking and decision-making ability
Security automation projects (CCTV & access control)
Resource optimization
Knowledge of fire hydrant and fire suppressing systems
Managing VMS system in HCL, SEZ-Noida
Direct reporting to client and assist them in their regular tasks
Develop and implement security policies, protocols, and procedures
Analyse data to form proposals for improvements (e.g
Implementation of new technology)
Recruit, train and supervise Security Supervisors, Corporate guards, and Security guards
Attend meetings with other managers to determine operational needs
Plan and coordinate security operations for specific events
Coordinate with staff while responding to emergencies and alarms
Review reports on incidents and breaches
Investigate, resolve issues and oversees escalations
Create and review Escalation Matrix/Call Tree of Security, Administration and external Vendors and update the same as per the changes
Conduct evacuation drills to aware the staff of safe evacuation procedure and routes during the different emergencies and reduce the evacuation time during live event
Conduct table top exercises and penetration test to check the effectiveness of security in an organization
Preparing of Post Instruction, Security Index and Checklists
Checklist refers to Documents, Patrolling, Keys,
Critical areas, Fire Extinguisher and Bomb Threat etc
Preparing Training Calendar on Security & Safety topics and ensure same is being followed as per schedule
Prepare and update Emergency Contact Lists, which includes contact numbers of nearby Police Stations, Hospitals and Fire Stations
Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies, and procedures
Monitoring of security helpdesk operation and handling escalations in appropriate manner and to provide resolution in timely manner
Providing interface during critical and non-critical emergency events from report to resolution
In addition, providing constant information updates wherever applicable to ensure situation, events, incidents are resolved in an appropriate manner
Ensure that all forms of communication (email, phone conversation etc.) are all done in a courteous and professional manner
To detect unfavourable situations, dispatch security officers, and make proper notifications to the appropriate level of management
Effective management of Traffic and parking within the premises
Monitoring of Security Daily operation, need basis amendment and conducted briefing to the team accordingly
Checking of all security documents within a certain period (Daily, Weekly & Monthly)
Plan & coordinate security man force deployment & operations for specific events such as Client visits
Ensure that Security documents and records are properly classified, authenticated, and updated
As well as well- maintained as per recommended template of Organization
Ensure that Issuance of Security Passes to the authorized personnel only
Passes refers to Employees
Permanent/Temporary Card, Visitor Card, Interview Card, Contractor Card and Material Gate Pass etc
Preparing of Authorized Signatory Lists with written approval of concern departmental authority, which related to
Restricted Areas, Key withdrawal, Laptop carrying, Camera carrying, Photography & Videography and Material movement gate pass etc
Ensuring restrictions of Alcoholic/ Tobacco/ other Narcotic products and consumables in campus
Professional competencies include:
Multi-unit operations management
Project planning & development
Vendor sourcing & negotiating
Multimillion-dollar P&L management
Risk management & inventory control
Customer relations & satisfaction
Food, labour, marketing cost controls
Site selection & construction
Human resources management
Facility management
Team building & staff retention
Certifications & Achievements:
Awarded by Jaguar Security Services Pvt
Ltd for providing excellent service to client
Participation in security handling of an event with 25000+ footfall twice
Participation in handling security operations of a 10000+ footfall in HCL Grant Event
Managed security of various internal/External events of HCL SEZ-126
Significant Highlights:
At 911 Marketing & Events Pvt
Ltd
Successfully applied: o Different tools to reduce the daily expenses and suggested the management to reduce traveling and other expenses of employee
O Handling vendors and carpenters for operational work on the location
O Taking care of brand promotional activities like Livpure, Zen Smartphones etc
O Handling wedding & get-together events.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Evaluated suppliers to maintain cost controls and improve operations.
Directed initiatives to improve work environment, company culture or overall business strategy.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Reviewed operations reports to understand numbers and trends.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Identified procedure or process changes required to improve performance and productivity.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Introduced new methods, practices and systems to reduce turnaround time.

Summary

Overview

Work History

Operations Manager

Operations Executive

Team Lead

Education

B.B.A - Business Administration And Management

Skills

Software

Timeline

Operations Manager

Operations Executive

B.B.A - Business Administration And Management

Team Lead

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