Saud Ahmed Khan

At Apollo College of Hospital Administration, I leveraged my extensive academic background, including a Ph.D. in Management, an MBA in HR & Finance, an M.Com, a Diploma in AI from IDEMI, and a Certificate in Entrepreneurship from ISB, to deliver a comprehensive and enriched learning experience for MBA students in Health Care Management. My background enabled me to integrate advanced management theories with real-world applications in healthcare.

With 7 years of hospital industry experience, I provided real-time examples and case studies drawn from my roles as a hospital administrator, offering students practical insights into complex subjects like Health Informatics, Hospital Information Systems, Medical Record Management (ICD-10 Coding), and Hospital Operations and Planning.

My academic expertise and industry experience allowed me to:

• Conduct specialized lectures and seminars that aligned with both curriculum standards and industry relevance.
• Create in-depth resource materials, including course manuals, visual aids, and case studies that bridged theory with practice.
• Manage examination events effectively and oversee the maintenance of student records.
• Provide timely feedback to students, backed by industry standards and academic rigor.
• Participate in initiatives to advance healthcare management education, continually enhancing my own knowledge through research on digital health and healthcare innovations.

This combined background prepared me to cultivate in students the strategic, analytical, and operational skills essential for success in healthcare management.

As Deputy Administrator of a 200-bedded hospital, I managed diverse operational areas with a focus on HR, finance, training, quality assurance, and patient care. My role involved the following responsibilities:

• Led recruitment, onboarding, and staffing to maintain optimal workforce levels.
• Managed employee relations, addressing grievances and fostering a positive workplace.
• Developed and enforced HR policies to ensure compliance with labor laws and hospital standards.
• Supervised payroll processing, benefits administration, and maintained regulatory compliance.
• Assisted in budget planning, financial forecasting, and expenditure control for hospital operations.
• Monitored financial performance, maintained accurate records, and approved significant expenses.
• Conducted financial analysis to identify cost-saving opportunities and optimize resource allocation.
• Developed and implemented staff training programs to enhance skills, knowledge, and care standards.
• Organized professional development through workshops and certification opportunities.
• Collaborated with department heads to assess training needs and monitor outcomes.
• Oversaw mandatory sessions on patient safety, infection control, and hospital policy updates.
• Conducted audits and implemented quality assurance measures for healthcare standards compliance.
• Collaborated with department heads to monitor performance metrics and recommend improvements.
• Evaluated patient satisfaction feedback to refine service delivery and patient care standards.
• Oversaw day-to-day operations to ensure seamless coordination across departments.
• Supervised facility management, equipment maintenance, and medical supplies logistics.
• Implemented operational policies to streamline service delivery and enhance patient experience.
• Ensured adherence to protocols, maintaining patient safety and hygiene standards.
• Monitored patient care processes, implementing initiatives to boost satisfaction and safety.
• Collaborated with clinical staff to address patient concerns and complaints effectively.
• Supervised procurement, inventory control, and supply chain for medical and non-medical supplies.
• Coordinated with vendors for timely supply delivery and managed stock levels.
• Optimized procurement practices to reduce costs while maintaining quality standards.
• Maintained compliance with healthcare regulations, licensing, and labor laws.
• Conducted internal audits and prepared for regulatory inspections.
• Adapted policies as required by healthcare law changes and regulatory updates.
• Developed risk management strategies to reduce liabilities and enhance safety.
• Investigated incidents, implemented preventive measures, and conducted regular risk assessments.
• Ensured emergency preparedness plans were in place and updated regularly.
• Contributed to long-term strategic plans for hospital growth and service improvements.
• Identified new service opportunities and partnerships to enhance revenue.
• Collaborated with senior management to implement strategic initiatives aligned with hospital objectives.
• Oversaw hospital information systems to ensure efficient data management and reporting.
• Supervised electronic health records (EHR) usage to improve care and operational efficiency.
• Collaborated with IT to ensure data security, privacy compliance, and timely system upgrades.
• Represented the hospital within the community, building relationships with local organizations.
• Organized health events and outreach programs, promoting preventive healthcare.
• Managed external communications to build and maintain a positive public image.

In this role, I demonstrated the ability to drive operational excellence, promote a patient-centered culture, and support the hospital’s strategic objectives, ensuring efficient, compliant, and high-quality service delivery.

As an Assistant Professor in the Department of Business Administration at Jazan University, a public university in Saudi Arabia, I served for a decade, teaching MBA and BBA students a range of management-related subjects, including Business Communication, Human Resource Management, Supply Chain Management, Strategic Management, Event Management, and Production and Operations Management. My responsibilities included developing and updating course curricula to reflect industry standards, conducting lectures, seminars, and workshops, and overseeing exams. Additionally, I mentored students, guiding them in acquiring the skills and knowledge essential for successful careers in business management.

In addition to my teaching role, I contributed to the university's administration as the International Director for Training and Placement. In this capacity, I coordinated training and placement opportunities for students, expanding their career prospects and fostering global exposure. I also played a pivotal role in the accreditation process, working as part of the team that led NCAAA and AACSB accreditation efforts for the College of Business Administration. This combined experience reflects my dedication to enhancing academic quality, supporting student development, and advancing Jazan University's mission for excellence.

As a Manager – Health & Wellness, I led the Health Care Administration of the Telemedicine Division, focusing on effective Health Care Management and operational excellence. My role encompassed a range of responsibilities from overseeing daily operations to conducting periodic reviews, aimed at ensuring optimal performance and streamlined workflows within the organization.

Key Responsibilities:

• Employee Performance Management: Conducted regular assessments and provided feedback to ensure that all team members met quality and productivity standards. Oversaw training initiatives to enhance staff competencies in telemedicine and health services.
• Operations Streamlining: Identified operational inefficiencies and implemented standardized procedures to improve the flow of information and resources across multiple centers, resulting in a significant enhancement of service delivery.
• Billing and Documentation: Managed the billing process, ensuring accurate and timely invoicing for telemedicine services. Maintained meticulous patient charts and wellness records to ensure compliance with healthcare standards and regulatory requirements.
• Client Relationship Management: Built and sustained strong client relationships by understanding client needs, addressing concerns, and ensuring high-quality service, enhancing client satisfaction and loyalty.
• Wellness Program Oversight: Led the development, implementation, and monitoring of wellness programs tailored to client needs, fostering a culture of preventive health and patient well-being.

Areas of Expertise:

• Billing and Invoicing
• Patient Chart Management
• Wellness Program Management
• Client Relationship Management

In this role, I demonstrated my ability to balance operational duties with strategic oversight, contributing to the growth and efficiency of Apollo Life’s Telemedicine Division

As a Quality Coach, I was responsible for ensuring the delivery of service level agreements and maintaining high quality in operational processes. I led a team of 18-20 associates and a trainer, focusing on achieving key performance metrics and continuous process improvement.

Key Responsibilities:

• Managed team performance through one-on-one feedback sessions, mentoring, and individual development plans to meet quality and productivity goals.
• Ensured compliance with service level agreements, focusing on enhancing operational quality across processes.
• Shifted team focus to prioritize Total Quality Score over Average Handling Time (AHT), driving improvements in overall service quality.

Achievements:

• Consistently awarded Best Quality Coach for three consecutive quarters in 2006.
• Recognized as the Best Performer for EMEA Process in 2007.
• Helped the team consistently exceed Quality Metric Score targets, achieving 99% against a goal of 95%.
• Successfully controlled absenteeism by aligning performance metrics with attendance, reducing unplanned leaves.

This role showcased my expertise in quality management, team leadership, and process optimization, contributing to Dell INDIA Services’ high standards in customer service and operational efficiency