Saugata Bhattacharya

• Extended existing customer relationships through personalised communication .
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency .
• Consistently exceeded productivity targets by monitoring and improving individual and team performance.
• Managed day-to-day operations, including supervision and assignment delegation to team members .
• Scrutinised existing practices to identify opportunities for continuous performance and profit growth.
• Led conference calls with remote working teams, providing clear updates and alignment on key sales objectives.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Recruited, hired and trained high-achieving employees for improved performance.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Supported 52+ AMR customers end to end by supporting their databases .
• Designed, developed and supported optimal performance of databases.
• Upheld safe and efficient storage of [Type] data by monitoring database backup processes, recovery procedures .
• Planned and executed product upgrade strategies to increase database performance .

• Maintain and perform database backups using RMAN and support including TSPITR
• Oracle Performance Tuning on 11G and 12C .
• Oracle Build Primary and Standby databases.
• Oracle refresh, clone .
• Oracle Patching RDBMS and GRID .

• Oracle Patching RDBMS and GRID .
• Uploading logs/reports on Service Requests raised on My Oracle Support.
• Starting up and shutting down the database (using srvctl and SQL*Plus)
• Real time and delayed physical stand-by databases maintenance
• Planning upgrades and patching of Oracle software and databases using Oracle Opatch Utility or Enterprise Manager
• Generating reports such as AWR, ASH, ADDM, TFA, Exachk, Sundiag, SOS report, OS Watcher and if required work on them with Oracle Support.
• Creating and Resizing Tablespaces and Data Files
• Applying CPU patches in Single, RAC instances and Standbys.
• DBMS_SCHEDULER Jobs management
• Maintaining the Physical standby by checking MRP and RFS and manually applying archive log or by taking an incremental backup and do point in time recovery.
• Proactively monitoring the database's health and taking preventive or corrective action as required
• Rebuilding the Standby with or without backup.
• Making database backups and performing recovery when necessary

• Oracle Patching RDBMS and GRID .
• Uploading logs/reports on Service Requests raised on My Oracle Support.
• Starting up and shutting down the database (using srvctl and SQL*Plus)
• Real time and delayed physical stand-by databases maintenance
• Planning upgrades and patching of Oracle software and databases using Oracle Opatch Utility or Enterprise Manager
• Generating reports such as AWR, ASH, ADDM, TFA, Exachk, Sundiag, SOS report, OS Watcher and if required work on them with Oracle Support.
• Creating and Resizing Tablespaces and Data Files
• Applying CPU patches in Single, RAC instances and Standbys.
• DBMS_SCHEDULER Jobs management
• Maintaining the Physical standby by checking MRP and RFS and manually applying archive log or by taking an incremental backup and do point in time recovery.
• Proactively monitoring the database's health and taking preventive or corrective action as required
• Rebuilding the Standby with or without backup.
• Making database backups and performing recovery when necessary

• Training on open source technology including C, C++, Linux, Oracle.

• Oracle database support- creating schemas, tablespaces.

• Creating Oracle databases using command prompt .

• Oracle Patching RDBMS and GRID .
• Uploading logs/reports on Service Requests raised on My Oracle Support.
• Starting up and shutting down the database (using srvctl and SQL*Plus)