Saugata Roy
Hyderabad
Summary
A management position in the service industry that will utilize extroverted track record in the fields of Restaurant training and operations in order to motivate people to a higher level of productivity.
A total of 15 years’ experience in the hospitality industry with a strong emphasis on operational training and team management. I have handled various roles including setting up of new Restaurants, staff recruitment, Crew member training & development, customer recovery processes and troubleshooting on the job in an effort towards achieving the goal of 100% customer satisfaction and operational excellence.
Overview
18
18
years of professional experience
Work History
Operation Head
Ancient Stone Flames
2023.06 - 2023.12
- Achieving outlet BSC which contains GSI ( Guest Satisfaction Index), food Safety, Attrition, Food Cost, Sales and Ebidta
- Staff Recruitment and their Induction and training
- Daily, Weekly and monthly PNL
- Guest recovery process by daily calling of 40% guest who visited on previous day.
- Daily Reservation data analysis
- Sales, APC daily review
- Ideal VS Actual food consumption analysis on daily basis by per head consumption data
- Monthly staff meet to analyze any grievance
- Weekly and monthly report on basis of BSC
- Marketing strategy
- New menu launch
- New outlet opening.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
Business Manager
Absolute Barbecue
2021.03 - 2023.03
- Achieving outlet BSC which contains GSI ( Guest Satisfaction Index), food Safety, Attrition, Food Cost, Sales and Ebidta
- Staff Recruitment and their Induction and training
- Daily, Weekly and monthly PNL
- Guest recovery process by daily calling
- Daily Reservation data analysis
- Sales, APC daily review
- Ideal VS Actual food consumption analysis on daily basis by per head consumption data
- Monthly staff meet to analyze any grievance
- Weekly and monthly report on basis of BSC
- Marketing strategy
- New menu launch
- New outlet opening.
Business Manager
Barbeque Nation Hospitality Ltd
2018.01 - 2021.01
- Impact of training by show and tell, guided practice and follow up
- New Joiners induction and orientation
- Training program evaluation by training certification
- Hygiene audit
- Collecting outlet reports and sending to concerned person
- GSI action plan
- People development
- L3/L4/ concierge training once in a month
- Role plays training
- Skip with L1 and L2 and guest house check during outlet visit
- Checking training tracker certification status in outlets
- Staff recognition and staff party execution.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Business Manager
Absolute Barbeque
2016.01 - 2018.01
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes, and Company safety and security policy are met
- Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Recruiting, interviewing, and hiring team members
- Conducting 1st party CER, making action plans to overcome opportunities, regular champs checkup before PRP to identify problems to reach customer satisfaction
- Making accurate forecasting to minimize discard, making availability of all products throughout the entire day
- Managing Food Cost and PNL to maximize profit
- Conducts performance appraisals, takes disciplinary action, motivates and trains.
Business Manager
Barbeque Nation Koramangla (A division of Sayaji Hotels)
2011.03 - 2015.10
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes, and Company safety and security policy are met
- Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Recruiting, interviewing, and hiring team members
- Conducts performance appraisals, takes disciplinary action, motivates and trains
- Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
- Ensures food quality and 100% customer satisfaction.
Restaurant General Manager
KFC Forum Value Mall White Field Bangalore ( YUM India Pvt. Ltd)
- 2015.09
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes, and Company safety and security policy are met
- Profit & Loss management by following cash control/security procedures, Maintaining inventory, managing labor, reviewing financial reports, and taking Appropriate actions
- Recruiting, interviewing, and hiring team members
- Conducting One On One Training by overcome the barriers of training, plan and conducting training, following 4 steps to train Team Members to make them Champions
- Conducting 1st party CER, making action plans to overcome opportunities, regular champs checkup before PRP to identify problems to reach customer satisfaction
- Making accurate forecasting to minimize discard, making availability of all products throughout entire day
- Managing Food Cost and PNL to maximize profit
- Conducts performance appraisals, takes disciplinary action, motivates and trains
- Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
- Ensures food quality and 100% customer satisfaction.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Restaurant Manager
KFC Guwahati
2010.11 - 2011.02
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes, and Company safety and security policy are met
- Profit & Loss management by following cash control/security procedures, Maintaining inventory, managing labor, reviewing financial reports, and taking Appropriate actions
- Recruiting, interviewing, and hiring team members
- Conducting One On One Training by overcome the barriers of training, plan and conducting training, following 4 steps to train Team Members to make them Champions
- Conducting 1st party CER, making action plans to overcome opportunities, regular champs checkup before PRP to identify problems to reach customer satisfaction
- Making accurate forecasting to minimize discard, making availability of all products throughout the entire day
- Managing Food Cost and PNL to maximize profit
- Conducts performance appraisals, takes disciplinary action, motivates and trains
- Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
- Ensures food quality and 100% customer satisfaction.
Assistant Restaurant Manger
KFC
2008.01 - 2010.08
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes, and Company safety and security policy are met
- Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Assists Restaurant Manager in recruiting, interviewing, and hiring team members
- Conducting One On One Training by overcome the barriers of training, plan and conducting training, following 4 steps to train Team Members to make them Champions
- Assist Restaurant Manager of conducting 1st party CER, making action plans to overcome opportunities, regular champs checkup before PRP to identify problems to reach customer satisfaction
- Making accurate forecasting to minimize discard, making availability of all products throughout the entire day
- Managing Food Cost and PNL to maximize profit
- Conducts performance appraisals, takes disciplinary action, motivates and trains
- Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
- Ensures food quality and 100% customer satisfaction.
Shift Manger
KFC
2006.06 - 2008.01
- Interaction with customers: receiving orders, processing sales and monies, and managing customer issues
- Training and motivating team members
- Preparation of products by maintaining all SOP
- Maintaining quality of product
- Monitoring all service of equipment
- Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards)
- Unloading, stocking and maintaining required inventory level
- Champions’ recognition and motivation efforts
- Preparing/making/transporting deposits, preparing proposed labor schedules, product projections, financials for store manager’s review/approval
- Lead a team of 5 management trainee and 54 crew members
- Responsible for product ordering & inventory control
- Got an opportunity to become training coordinator of Perk Street KFC store.
Education
3 Years Diploma in Hotel Management for Catering and Applied Nutrition -
06.2008
Class XII -
01.2005
Class X -
01.2003
Skills
- Planning and Implementation
- Maintaining Compliance
- Employee Motivation
- Customer Relationship Management
- Inventory Control
- Social Media Marketing
- Customer Retention
- Performance monitoring
- Staff Development
- Budgeting and forecasting
- Cross-functional communications
- Work flow planning
- Staff Training
- Financial Management
- Daily Weekly and monthly P&L Management
Languages
English
Hindi
Bengali
Asamese
Specificskills
- Dedication to providing exceptional customer service
- Exceptional team building capability
- Making future back
- Comfortable working with & motivating large groups of people towards achieving specified goals.
Forte
Excellent inter-personal skills with strong leadership and coordinating abilities.
Personal Information
- Date of Birth: 04/04/86
- Marital Status: Married
References
References available on request.
Hobbies and Interests
- Music
- Painting
Timeline
Operation Head - Ancient Stone Flames
2023.06 - 2023.12
Business Manager - Absolute Barbecue
2021.03 - 2023.03
Business Manager - Barbeque Nation Hospitality Ltd
2018.01 - 2021.01
Business Manager - Absolute Barbeque
2016.01 - 2018.01
Business Manager - Barbeque Nation Koramangla (A division of Sayaji Hotels)
2011.03 - 2015.10
Restaurant Manager - KFC Guwahati
2010.11 - 2011.02
Assistant Restaurant Manger - KFC
2008.01 - 2010.08
Shift Manger - KFC
2006.06 - 2008.01
Restaurant General Manager - KFC Forum Value Mall White Field Bangalore ( YUM India Pvt. Ltd)
- 2015.09
Durgapur DSPS Institute - 3 Years Diploma in Hotel Management for Catering and Applied Nutrition,
Ramakrishna Mission - Class XII,
Ramakrishna Mission Rahara - Class X,
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