Hi, I’m
Saugata Sarkar
Kolkata,TN
Summary
Saugata is an out in front’ leader with a proven history of adding values to any restaurant that he manages. Hardworking, Self motivated professional with 11+ Years of exceptional customer service experience in range of different food establishments .Nothing escapes his attention in his unrelenting drive for perfection. As a true professional he has the personal touch needed to make sure that every guest receives exceptional service. In his current role he manages the team and has overall responsibility for everything
Overview
21
years of professional experience
Work History
Spice Station Restaurant (Multi cuisine)
Restaurant-In-Charge
Job overview
- Distribute tables and tasks to team members
- Manage the guests to fill comfortable with the Menu
- Identify the sector operational necessities and inform the supervisor
- Follow up the procedures according with the check list
- Coordinate the work of all TM, in order to maintain the constant quality of the service
- Check the Tables and the work station is ready for the service
- Support the supervisor on bureaucratic issues and team development
- Track Food and Beverage monthly inventories.
WBJODA
Administrative Assistant
12.2021
Crescentia Infotech
Administration
08.2015
Job overview
- To plan, organize, and administer the activities of the department, office, or division efficiently
- To maintain effective relations with clients, and community, and others
- Answer and direct phone calls
- Organize & Schedule Appointments
- Maintain contact lists
- Book travel arrangements
- Provide general support to visitors.
Dine Out Restaurant
F & B Service Executive
08.2002
Job overview
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escort customers to their tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Inform customers of specials and promotions
- Prepare checks that itemize and total meal costs and sales taxes
- Present menus to customers and answer questions about menu items, making recommendations upon request
- Stock service areas with supplies such as food, tableware, and linens
- Submit inventory and sales report
- Coordinate with area manager, supervisor and head.
DR P.K. Saha Hospital Canteen (Fooding & Lodging)
Canteen Operation Manager
08.2017 - 12.2019
Job overview
- Planning, organizing, and monitoring the day to day operations of the canteen, including the rostering of voluntary workers, daily record-keeping, opening and closing the canteen, preparation and cooking for service and ensuring all workers sign in and out
- Developing, implementing and managing procedures to deliver the food service
- Ensuring that food products prices are monitored and value for money considered
- Ensure that stock is kept at appropriate levels and a stock take is undertaken at the end of each term.
Ashna Restaurant & Bar
Restaurant Manager
08.2008 - 05.2009
Job overview
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Estimate future needs for goods, kitchen utensils and cleaning products
- Manage restaurant’s good image and suggest ways to improve it
- Estimate future needs for goods, kitchen utensils and cleaning products.
Inox Multiplex Swabhumi (Formerly 89 Cinemas)
Guest Relation Executive
05.2005 - 02.2007
Job overview
- Process all guest check-ins, verifying guest identity
- Supply guests with directions and property information
- Accommodate guest requests, contacting appropriate staff if necessary
- Follow up to ensure requests have been met
- Notify Loss Prevention/Security of any guest reports of theft
- Assist in Counter to Operate Pos in time of sale
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
- Ensure personal appearance is clean and professional
- Welcome and acknowledge guests; anticipate and address guests' service needs
- Thank guests with genuine appreciation
- Answer telephones using appropriate etiquette
- Ensure adherence to quality standards
- Enter and locate information using computers/POS systems.
Hotel Hindustan International
Industrial Training
01.1999 - 08.1999
Education
IGMHS (CBSE BOARD)
Secondary
Central Academy (CBSE BOARD)
Higher Secondary
Nips School of Hotel Management
Diploma in Hotel Management
01.2002
Languages
English, Bengali, Hindi
Achievement
Star Employee of the Month (05/2009) at Ashna Restaurant & Bar
Personal Information
- Date of Birth: 08/31/1979
- Religion: Hindu
Hobbies and Interests
Driving, Net Surfing, Travelling, Cooking, Movies, Music
Timeline
Administrative Assistant
WBJODA
12.2021
Canteen Operation Manager
DR P.K. Saha Hospital Canteen (Fooding & Lodging)
08.2017 - 12.2019
Administration
Crescentia Infotech
08.2015
Restaurant Manager
Ashna Restaurant & Bar
08.2008 - 05.2009
Guest Relation Executive
Inox Multiplex Swabhumi (Formerly 89 Cinemas)
05.2005 - 02.2007
F & B Service Executive
Dine Out Restaurant
08.2002
Industrial Training
Hotel Hindustan International
01.1999 - 08.1999
Restaurant-In-Charge
Spice Station Restaurant (Multi cuisine)
IGMHS (CBSE BOARD)
Secondary
Central Academy (CBSE BOARD)
Higher Secondary
Nips School of Hotel Management
Diploma in Hotel Management
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