Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic
Saugra Ara

Saugra Ara

Hydrabad

Summary

Seeking a position where I can maximize my skills and knowledge and utilize my experience to improve customer satisfaction and make a positive contribution to the organization.

Overview

7
7
years of professional experience

Work History

Advance Analyst

Ernst & Young
  • A Big4Company and India's No.1 Organization: 1
  • Started with EY from 10th of Dec 2012 with which had to begun with EYG AP team worked on multiple sub processes within the team and took over Lease management project along with AP Vendor
  • Information Management team
  • Processed Purchase Order Invoices, Non Purchase Order invoices and credit notes, Handled end to end customer queries and complaints, Prepared Invoice open status report on a monthly basis to clear the open and, outstanding items from vendor books, Vendor Aging reports on a monthly basis, Invoice Aging reports and responsible to investigate on aged invoices, Direct client facing and the complete ownership of the requests until the resolution provided and accountable for client's feedback about the services
  • Part of crucial monthly and weekly calls about the discussion on Client's request for commodities and updates.

Product Administration Analyst & Content Analyst

Thomson Reuters
  • A Leading Source of Information Company: 2 years 6 months, Creation and maintenance of Product Attributes and Pricing information on Compass and SAP by receiving requests on Siebel, has been a part of Process Migration team, that is migrating Global Product
  • Administration team and also handled request for information and request for proposal tickets raised by prospective clients and verifying the data availability on products through massive data checks.

Indoor Sales Representative

Country Club India Ltd
  • A Multi-Millionaire Dollar Entity, I remained to be the best sales representative of the team and trained other sales representative's on specific sales techniques to increase organization's sales
  • I enjoy working with the clients, as well, demonstrating products, and educating in their uses.

Sr. Practitioner

IBM, International Business Machines Corporation
01.2017 - Current
  • Responsibilities : As a part of reporting team of Network operations providing client desired reports time to time
  • From, An American multinational technology and consulting corporation: 1 year and 1 and half months
  • Handled 40 to 50 emails along with 12 to 15 calls per day with clients to provide status of invoices
  • As a help desk practitioner reviewed the following status of invoices:
  • All invoices for appropriate documentation and approval prior to payment,way P.O
  • Matching invoices
  • Prioritized invoices according to cash discount potential and payment terms
  • AMEX employee bills
  • Vendor statements, research and correct discrepancies
  • Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.

Education

SSLC - undefined

PUC - undefined

B.com - undefined

Skills

  • Security Information and Event Management (SIEM)
  • IBM Qradar , Splunk (Hands-on Project)
  • Vulnerability Assessment
  • Nmap, Nessus (Hands-on Vulnerability scanning)
  • Incident Response
  • Networking
  • Wireshark (Hands-on practice)
  • Mitigation of Cyber Attacks
  • Excellent Communication skills
  • ERP:
  • SAP
  • Siebel – CRM
  • Business Objects
  • Oracle
  • Qualiparc (SQL Tool)
  • Current Employer:
  • Accenture PLC is a global management consulting and professional services company
  • That provides strategy, consulting, digital, technology and operations services A Fortune Global 500
  • Company
  • Designation : Senior Network Operations Associate (Level – 12-1)
  • Multiple Priorities Management

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Additional Information

  • Awards & Achievements: , Received prizes at inter school fest in a Singing Competition Received medals and certificates both at school and college level for dance and different cultural activities Received Silver medal in Wheelchair race at Thomson Reuters Olympics Participants of National Paralympics Tennis FY 2013 Honors : Best team and Extra Miler employee for the Quarter Oct to Dec 2012, Oct to Dec 2013 at Ernst and young and Extra Miler Employee reward for performing above and beyond call of Duty for the month of Jan 2014, White belt certified at EY, and Turbo Closure certified ( For Submitting Process improvement idea ), Mangers Choice award and People's choice Award at IBM. At Accenture recognized as an idea Winner ( for submitting an idea for training a fresh employee on white belt to work independently) Additional Courses: IATA –International Air Ticketing Association, First level of computers basic in CA. Basics of Computers, 3D District level course.

Languages

Engilish
Advanced (C1)

Timeline

Sr. Practitioner

IBM, International Business Machines Corporation
01.2017 - Current

Advance Analyst

Ernst & Young

Product Administration Analyst & Content Analyst

Thomson Reuters

Indoor Sales Representative

Country Club India Ltd

SSLC - undefined

PUC - undefined

B.com - undefined

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Saugra Ara