Summary
Overview
Work History
Education
Skills
Certification
Languages
Soft Skills
Tools And Platforms
Timeline
Generic

Saumya Agarwal

Summary

Strategic and execution-focused HR & Project Management leader with 12+ years of experience in the banking industry, specializing in HR operations, large-scale training initiatives, performance enablement, and digital transformation. Adept at driving enterprise-wide L&D, payroll modernization, compliance governance, and employee lifecycle management through agile and data-driven frameworks. Proven ability to lead cross-functional teams, manage vendor relationships, and deliver HR projects aligned with business KPIs. Seeking to contribute to a dynamic organization by leveraging a strong foundation in HR analytics, statutory compliance, and project lifecycle execution.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager – Learning & Development

Canara Bank
01.2021 - Current
  • Led a pan-India training transformation initiative including competency mapping, LMS deployment, and digital learning delivery.
  • Conducted comprehensive TNA (Training Needs Analysis) aligned to performance KPIs and business goals.
  • Designed scalable learning programs using Kirkpatrick & ADDIE frameworks; integrated feedback loops and ROI tracking dashboards (Power BI).
  • Reduced onboarding time by 25% through revamped induction modules and coaching playbooks.
  • Spearheaded 360 performance feedback integration into L&D for workforce readiness and appraisal calibration.
  • Oversaw the compliance alignment of HR documentation and ensured full audit readiness.
  • Key Impact: Achieved 95% training completion and 30% improvement in post-training scores; increased SOP adherence by 40% across branches.

Assistant Manager – Capability Development & HR Projects

Canara Bank
01.2013 - 01.2021
  • Designed and delivered upskilling programs across 3 zones to address performance gaps, reduce NPAs, and standardize loan servicing SOPs.
  • Partnered with HR, Finance, and Compliance teams to deploy coaching modules for underperforming branches.
  • Introduced repledge/top-up product campaigns within training, supporting business expansion.
  • Maintained data-led tracking of productivity metrics and compliance performance via Excel dashboards and Power BI.
  • Key Achievements: Enabled ₹2 Cr reduction in gold loan NPAs within 6 months.
  • Upskilled 500+ employees in service delivery and risk mitigation.
  • Standardized capability-building framework adopted across high-NPA zones.

Education

Post Graduate Diploma - HR Management

Business Administration

Bachelor of Information Technology -

Skills

  • HR Operations & Compliance Management
  • Compensation, Payroll & Benefits Administration
  • Agile Project & Program Management
  • Learning & Development Strategy
  • Stakeholder Engagement & Change Management
  • HRIS Implementation & Process Automation
  • Performance Management & Coaching
  • Employee Onboarding & Retention Programs
  • Data-Driven Dashboards & ROI Metrics
  • Vendor Governance & Policy Deployment

Certification

  • Certified Learning & Development Manager
  • Agile Project Management / Scrum
  • Project Management Professional (PMP) – PMI (Expected)
  • Moody’s Certificate in Retail Banking
  • Power BI & HR Analytics Workshop

Languages

English
Hindi
Bengali

Soft Skills

  • Communication
  • Collaboration
  • Analytical Thinking
  • Leadership
  • Coaching

Tools And Platforms

  • MS Project
  • Power BI
  • LMS Platforms
  • Jira
  • Trello
  • Excel (Advanced)
  • HRIS
  • Digital Training Tools

Timeline

Manager – Learning & Development

Canara Bank
01.2021 - Current

Assistant Manager – Capability Development & HR Projects

Canara Bank
01.2013 - 01.2021

Bachelor of Information Technology -

Post Graduate Diploma - HR Management

Business Administration

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Saumya Agarwal