Saumya Agrahari
Gurugram
Summary
Logistics professional with extensive experience in supply chain management, transportation coordination, and inventory control. Proven ability to manage end-to-end logistics processes, ensuring timely deliveries and accurate inventory records. Expertise in shipment tracking, vendor coordination, and ERP/WMS systems, with a strong focus on operational efficiency and cost reduction. Demonstrated success in project management and delivering high-quality logistics solutions that enhance customer satisfaction and support business growth.
Overview
5
5
years of professional experience
Work History
National Key Account Manager
TCI Express Limited
11.2024 - Current
- · Managed strategic key accounts and served as the primary point of contact for major customers.
- · Coordinated end-to-end logistics operations, ensuring timely pickups, deliveries, and service excellence.
- · Built and maintained strong client relationships to improve customer satisfaction and retention.
- · Monitored shipment performance and resolved operational issues and customer escalations.
- · Conducted regular business reviews and shared performance reports with clients.
- · Negotiated service agreements, pricing, and contract renewals.
- · Coordinated with operations, finance, and customer service teams to ensure seamless execution.
- · Prepared and submitted customer invoices/bills and ensured timely billing as per contractual agreements.
- · Followed up on outstanding payments and coordinated with clients and finance teams for account reconciliation.
- · Verified billing accuracy, shipment records, and supporting documents before invoice submission.
- · Managed customer queries related to invoices, payments, and account statements.
- · Identified business growth opportunities and supported revenue expansion within existing accounts.
- · Ensured achievement of customer service, revenue, and collection targets.
- · Developed and maintained long-term client relationships, ensuring high levels of customer satisfaction and retention.
- · Coordinated with operations, transportation, warehousing, and customer service teams to ensure seamless logistics execution.
- · Monitored service performance against agreed KPIs and implemented corrective actions when required.
- · Conducted regular business reviews with clients, presenting performance metrics and improvement plans.
- · Negotiated contracts, pricing agreements, and service-level commitments.
- · Identified opportunities for business growth through upselling and cross-selling logistics solutions.
- · Resolved customer escalations and supply chain challenges in a timely manner.
- · Collaborated with internal stakeholders to optimize logistics processes and improve operational efficiency.
- Analysed customer data, shipment trends, and market opportunities to support strategic decision-making.
- · Led onboarding and implementation of new logistics projects and customer accounts.
- · Achieved revenue growth and customer retention targets through proactive account management.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Reported successes, failures and new plans to governing body to guide decision-making.
- Drove customer satisfaction improvements, evidenced by a 95% positive feedback rating from client surveys.
- Directed a company restructuring process, improving operational efficiency and employee productivity by 25%.
- Actioned customer feedback to improve product and service provisions.
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Managed a portfolio of 50+ key accounts, consistently exceeding sales targets by 15%.
- Implemented theft prevention measures to reduce store losses.
- Negotiated contracts with major clients, securing favourable terms that contributed to a 20% growth in market share.
- Delivered presentations to key accounts, highlighting product benefits and company value propositions.
E-commerce Operations Specialist
SellnGrow
01.2023 - 01.2024
- Supervised strategic growth frameworks for multi-channel merchant marketplace storefronts such as Myntra, Flipkart, and Amazon.
- Executed advanced catalog enrichment, listing keyword enhancements, and A+ content adjustments to elevate search engine indexing and organic conversion.
- Monitored key metrics across platforms, managed digital advertising performance, and audited inventory run rates to guarantee uninterrupted stock availability.
E-commerce Executive
XE Looks
01.2021 - 01.2023
- Administrated active merchant seller panels for prominent e-commerce ecosystems (Amazon, Flipkart, Meesho).
- Managed seasonal listing uploads, strategic promotional campaigns, and dynamic discount structures to maximize GMV.
- Directed order fulfillment workflows, monitored return ratios, reconciled claims, and safeguarded premium merchant tier account health ratings.
Education
Bachelor of Science -
CSJM University
Kanpur, UP01-2020
Intermediate - Science
CBSE Board
Kanpur, UP01-2017
High School -
CBSE Board
Kanpur, UP01-2015
Skills
- E-commerce Management
- Storefront Operations
- Catalog Management
- Listing Optimization
- A Content Execution
- Logistics & Supply Chain
- Hub Operations
- Vendor Negotiations
- Consignment Tracking
- Dispatch Strategy
- Data & Optimization
- Account Health Auditing
- Inventory Forecasting
- Stock Planning
- MS Excel
- Google Sheets
- Cross-functional Collaboration
- SLA Enforcement
- Escalation Handling
- Team Synergy
- Customer relationship management
- Strategic account management
- Contract negotiation
- Data analysis
- Adaptive problem solving
- Effective communication
- Logistics coordination
- Customer feedback integration
- Positive attitude
- Client retention
- Self motivated
- Good communicator
- Leadership and mentoring
- Time-management
- Decision making
- B2B account management
- Product knowledge
- Relationship-building
- Relationship Management
- Communication effectiveness
- Multitasking proficiency
- Negotiation
Disclaimer
I hereby declare that all the information mentioned above is true and correct to the best of my knowledge and belief.
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
National Key Account Manager
TCI Express Limited
11.2024 - Current
E-commerce Operations Specialist
SellnGrow
01.2023 - 01.2024
E-commerce Executive
XE Looks
01.2021 - 01.2023
Bachelor of Science -
CSJM University
Intermediate - Science
CBSE Board
High School -
CBSE Board