SAUMYA DIXIT
BENGALURU
Summary
Dynamic Team Manager and Coach at ABFRL- THE COLLECTIVE, skilled in high-end service management and workforce development. Achieved significant revenue growth through effective relationship management and leadership development.
Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
1
1
year of professional experience
Work History
Team Manager and Coach
ABFRL- THE COLLECTIVE
01.2024 - Current
- Evaluating employee performance and coaching team members, increasing quality of work and employee motivation.
- Overseeing employee performance, correcting problems, increasing efficiency to maintain productivity targets.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Engaged in product training, demonstrations, customer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Accomplished sales goals and boosted revenue $[Amount] through product knowledge and customer relationship management.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Interviewing employees and implemented mentoring program to promote positive feedback and engagement.
- Resolving problems, improving operations and providing exceptional service.
- Strengthened communication skills through regular interactions with customers.
- Monitored shift changes to uphold successful operations strategies and maximize business success.
Education
MBA - RETAIL
BIRLA INSTITUTE OF MANAGEMENT TECHNOLOGY
Greater Noida, India04-2024
BBA - General Studies
JIMS KALKAJI
New Delhi, India08-2022
High School Diploma -
DELHI PUBLIC SCHOOL DWARKA
New Delhi, IndiaSkills
- High-End Service Management
- Workforce Development
- Relationship Management
- Strong Command of MS Office Applications
- Professional Development
- Leadership Development
- Creative Solutions Development
- Team Development
Accomplishments
- Brought in $[Amount] in seasonal ad revenue.
- Supervised team of [Number] staff members.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
French
Beginner (A1)
Timeline
Team Manager and Coach
ABFRL- THE COLLECTIVE
01.2024 - Current
MBA - RETAIL
BIRLA INSTITUTE OF MANAGEMENT TECHNOLOGY
BBA - General Studies
JIMS KALKAJI
High School Diploma -
DELHI PUBLIC SCHOOL DWARKA
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