Saumya Rai
DevOps Engineer
Noida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With Experience in AWS Cloud operations with over 4 years gained a reputation for excellent troubleshooting and problem solving skills and improving customer satisfaction.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
AWS DevOps Engineer
Adobe
Noida
04.2021 - Current
- Supporting the infrastructure for the customer service platform , including AWS EC2 instances, databases, Elastic Load Balancers, S3 buckets, Route53 DNS records, and Cloudfront CDN distribution
- Deployed and maintaining the Infrastructure of Amazon connect Instance via CFT Stacks
- Integration of Automation test pipelines in Jenkins.
- Developed Ansible playbooks and automated the execution of the Automation test on Containers.
- Implemented redirect on nginx for a internal portal to be accessed by the vendors.
- Interacted and communicated with 10,000+ global customers, business users, and IT staff
Application Support Engineer
Adobe India
09.2015 - 11.2020
- Implemented technical solutions for customer engagements as part of an 8-member team
- Helped 500+ customers shape their journey to adopting the cloud, providing customers with technical and strategic support on their "cloud journey"
- Consulted, planned, designed, and implemented cloud solutions with 500+ customers
- Developed 150+ customer technology roadmaps to convey customer developmental needs
- Created 2 self-service account frameworks, 1 self-service environment framework, and 1 self-service pipeline framework
- Analyzed infrastructure and developed utilization reports, presenting to 6 stakeholders and 4 senior managers
Network Support Engineer
Swinton Insurance
Manchester
01.2008 - 10.2011
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Supported users in setup and configuration of wireless bridge networks.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Education
Master of Science - Computer Networks
University of Leeds
Leeds,UK 04.2007 - 05.2008
BTech - Computer Science
University of Pune
Pune,India 09.2002 - 08.2006
Skills
Git
Certification
Amazon Web Services (AWS) Certified
Timeline
AWS DevOps Engineer
Adobe
04.2021 - Current
Application Support Engineer
Adobe India
09.2015 - 11.2020
Network Support Engineer
Swinton Insurance
01.2008 - 10.2011
Master of Science - Computer Networks
University of Leeds
04.2007 - 05.2008
BTech - Computer Science
University of Pune
09.2002 - 08.2006
Similar Profiles
Alexandra FrithAlexandra Frith
Student Ambassador at AdobeStudent Ambassador at Adobe
Komal SinghKomal Singh
Engineering Manager II at AdobeEngineering Manager II at Adobe
Driscoll StarkDriscoll Stark
Project Manager at AdobeProject Manager at Adobe
Brennan YoungBrennan Young
Business Development Representative - Enterprise at AdobeBusiness Development Representative - Enterprise at Adobe
Prashant KashyapPrashant Kashyap
Consultant at TATA CONSULTANCY SERVICESConsultant at TATA CONSULTANCY SERVICES