Saumya Rai
Noida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With Experience in AWS Cloud operations, IAC and CI/CD with over 10 years gained a reputation for excellent troubleshooting and problem solving skills and improving customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Designated Support Engineer
Hashicorp
04.2023 - Current
- Reproducing the customer issues related to terraform enterprise and identify the root cause.
- Advanced customer focused skills, skilled reproductions and eye for detailed resolutions.
- Collaborating with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls.
- Collaborating within the team and externally. Mentoring and guiding on troubleshooting.
- Contribute to product documentation, customer knowledge base, and best practices guides.
- Continuously improving processes and tools for normal, repetitive support tasks.
AWS DevOps Engineer
Adobe
04.2021 - 04.2023
- Supporting infrastructure for customer service platform , including AWS EC2 instances, databases, Elastic Load Balancers, S3 buckets, Route53 DNS records, and Cloud front CDN distribution
- Deployed and maintaining t Infrastructure of Amazon connect Instance via CFT Stacks
- Integration of Automation test pipelines in Jenkins. Developed Ansible playbooks and automated t execution of Automation test on Containers.
- Implemented redirect on Nginx for an internal portal to be accessed by vendors.
- Interacted and communicated with 10,000+ global customers, business users, and IT staff
- Created plans and communicated deadlines to complete projects on time
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Worked flexible hours across night, weekend and holiday shifts
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
Application Support Team Lead
Adobe India
09.2015 - 11.2020
- Implemented technical solutions for customer engagements as part of a 8-member team
- Helped 500+ customers shape their journey to adopting cloud, providing customers with technical and strategic support on their "cloud journey"
- Consulted, planned, designed, and implemented cloud solutions with 500+ customers
- Developed 150+ customer technology roadmaps to convey customer developmental needs
- Created 2 self-service account frameworks, 1 self-service environment framework, and 1 self-service pipeline framework
- Analyzed infrastructure and developed utilization reports, presenting to 6 stakeholders and 4 senior managers
- Improved application performance through optimization of flow processes
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Network Support Engineer
Swinton Insurance
01.2008 - 10.2011
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Supported users in setup and configuration of wireless bridge networks.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Education
Master of Science - Computer Networks
University of Leeds
BTech - Computer Science
University of Pune
Skills
- Ul>
- Git
- P>Jenkins
- P>Docker
- P>Ansible
- P>Terraform
- P>Cloud Formation
- P>DevOps Integration
- P>AWS (EC2, ELB, RDS, S3, Cloudwatch)
- P>Web-based software engineering
- P>CI/CD
- P>Agile
- P>Networking
Certification
- Amazon Web Services (AWS) Certified
CCNA
ITILV3
Timeline
Designated Support Engineer
Hashicorp
04.2023 - Current
AWS DevOps Engineer
Adobe
04.2021 - 04.2023
Application Support Team Lead
Adobe India
09.2015 - 11.2020
Network Support Engineer
Swinton Insurance
01.2008 - 10.2011
Master of Science - Computer Networks
University of Leeds
BTech - Computer Science
University of Pune
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