Dynamic Program Manager with a proven track record at Amazon, excelling in process automation and stakeholder management. Spearheaded initiatives that enhanced operational efficiency, achieving a 40% reduction in processing time. Adept at cross-functional collaboration and data analysis, driving impactful change and delivering measurable results.
Hi, I’m
SAUMYA SHARMA
Bangalore
Summary
Overview
9
years of professional experience
1
Certification
Work History
AMAZONBangalore
Program Manager
09.2024 - Current
Job overview
- Lead high-visibility operations projects with focus on process automation and service delivery
- Develop and monitor comprehensive metrics framework for tracking operational excellence
- Manage cross-functional stakeholder relationships across IT, Operations, and Business teams
- Implement scalable, secure technology-based solutions ensuring compliance and efficiency
- Key Projects:
- HOTW (Hands on the Wheel) Automation: Implemented automated workflow reducing manual processing time by 40%. Established quality control checkpoints improving accuracy by 30%. Created metrics dashboard for real-time monitoring of service performance. Reduced document processing turnaround time from 48 to 24 hours.
- UDE (Upstream Defect Elimination) Initiative: Led cross-functional team to identify and eliminate process defects. Implemented standardized operating procedures reducing errors by 25%. Developed automated monitoring system for quality control. Created comprehensive documentation for process controls and governance.
AMAZONBangalore
Operations Manager
06.2023 - 08.2024
Job overview
- Oversee daily operations and enhance performance metrics across multiple service streams
- Develop and execute optimization strategies improving tool accuracy and reducing deviations
- Establish robust governance structures for validation and quality control activities
- Utilize analytical tools (Tableau) to derive insights and report performance trends
- Key Projects:
- 1. Sustainability Initiative: Led SIOC optimization project, identifying quick-win opportunities for vendors, potentially reducing packaging waste and saving an estimated 15% in chargebacks annually for vendors.
- 2. Vendor Performance Dashboard: Developed a real-time dashboard for tracking vendor performance, resulting in a 25% improvement in vendor compliance.
- Key Achievements:
- - Optimized processes, improving tool accuracy and reducing deviations by 25%.
- - Implemented sustainable validation and tuning processes, increasing efficiency by 30%.
- - Drove change management initiatives, creating actionable analytics and insights.
AMAZONBangalore
Catalog Manager
12.2022 - 05.2023
Job overview
- Directed large, cross-functional teams across multiple locations
- Gathered project requirements, executed analysis, and presented findings to stakeholders
- Communicated complex business results and insights to senior leadership
- Key Project:
- 1. Catalog Optimization: Led a project to streamline the product catalog, resulting in a 15% increase in product discoverability and a 10% boost in sales for participating vendors.
AMAZONBangalore
Consultant
06.2020 - 11.2022
Job overview
- Managed multiple projects including vendor implementations and process optimizations
- Defined project scopes, timelines, and deliverables, addressing ambiguities
- Applied strategic thinking to drive project success and overcome obstacles
- Key Projects:
- 1. Vendor Onboarding Optimization: Redesigned the vendor onboarding process, reducing onboarding time by 30% and improving new vendor satisfaction scores by 25%.
- 2. Returns Process Improvement: Led a project to optimize the returns process, resulting in a 20% reduction in processing time and a 15% decrease in associated costs.
AMAZONBangalore
Sr. Translation Associate & Translation Associate
06.2016 - 05.2020
Job overview
- Proposed and implemented operational process improvements
- Managed daily task volumes, ensuring adherence to quality standards
- Reported and investigated quality issues, recommending corrective actions
- Key Project:
- 1. Translation Quality Enhancement: Implemented a peer review system that improved translation accuracy by 18% and reduced customer complaints related to translations by 30%.
Education
NMIMS
MBA from Operations Management
01.2022
University Overview
Delhi University
B.A. from Sociology
07.2013
University Overview
Skills
- Project Management & Strategic Planning
- Strong Verbal and Written Communication
- Team leadership and direction
- Process automation
- Performance metrics
- Cross-functional collaboration
- Stakeholder management
- Data analysis
- Quality control
- Technology implementation
- Change management
- Strategic planning
- Problem solving
- Team leadership
- Documentation management
- Operational excellence
- Program leadership
- Cross-functional team leadership
- Process improvement
Certification
- Product Management Course from NextLeap
- Advanced Diploma in French, Delhi University
- Certified Scrum Master from Scrum Alliance
- B1 certification in French from Alliance Française de Delhi
Timeline
Program Manager
AMAZON
09.2024 - Current
Operations Manager
AMAZON
06.2023 - 08.2024
Catalog Manager
AMAZON
12.2022 - 05.2023
Consultant
AMAZON
06.2020 - 11.2022
Sr. Translation Associate & Translation Associate
AMAZON
06.2016 - 05.2020
NMIMS
MBA from Operations Management
Delhi University
B.A. from Sociology
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