Saumya Verma
Lucknow
Summary
Dedicated and results-oriented Field Operations & Support Professional with experience in grassroots coordination, field-level training support, mobilization activities, and stakeholder liaison. Experienced in acting as an on-ground link between field teams, beneficiaries, and headquarters. Skilled in reporting, documentation, compliance, and monitoring of field activities to ensure effective program implementation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Specialist (Advanced)
REVOLUT TECHNOLOGIES INDIA PVT. LTD.
Work from home
07.2024 - 11.2024
- Handled complex and escalated cases requiring detailed investigation.
- Conducted root cause analysis (RCA) and supported process improvements.
- Coordinated with cross-functional and international teams for resolution.
- Managed back-office operations, compliance checks, and documentation.
- Ensured adherence to quality standards and SLAs.
PMO ASSOCIATE
HCL TECH PVT LTD
02.2024 - 06.2024
- Check and ensure readiness of arrangements for the training
- Track the candidates joining the program and ensure that they are attending regularly and are using the LMS effectively.
- Ensure sessions for the day are created and attendance is recorded
- Schedule assessment and track it to closure.
- Ensure timely feedback is collected from scholars
- Collate data for weekly, fortnightly, and monthly report
- Support location training Lead, in planning and tracking the Business interaction to closure, and track the actions on the business feedback.
- Monitor Vendor Trainer contribution and training delivery.
- Monitor Delivery Trainers delivery and feedback and raise the request for R&R. Coordinated field-level training programs and ensured readiness of arrangements.
- Tracked attendance, participation, assessments, and feedback of candidates.
- Coordinated surveys and reporting for training programs.
- Acted as an on-ground link between trainees, trainers, vendors, and HQ teams.
- Prepared weekly and monthly MIS reports.
CUSTOMER RELTIONSHIP MANAGER
THE ELITE EVENT MANAGEMENT
01.2022 - 01.2024
- Develop and maintain relationships with clients to understand their event needs, preferences, and objectives.
- Serve as the main point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service throughout the event planning process.
- Gather feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
- Oversee the organization's CRM database, ensuring accurate and up-to-date records of clients, contacts, and leads.
CUSTOMER SERVICE EXECUTIVE
AMAZON DEVELOPMENT CENTER
09.2018 - 04.2019
- Interact with customers via multiple channels such as phone calls, emails, live chat, and social media platforms to address their inquiries, concerns, and feedback.
- Resolve customer complaints and issues in a timely and efficient manner, striving to achieve first-contact resolution whenever possible
SALES & MARKETING INTERNSHIP
SCHOOLKART
06.2017 - 07.2017
Education
Bachelor - Management Science
in Business Administration
Senior Secondary Examination -
CBSE
Higher Secondary Examination -
ICSE
Skills
- Strategic Planni
- Training and Development
- Data Analysis and Reporting
- Compliance
- Change Management
- Performance Management
- Analytical Thinking and Problem Solving
- Project Management
- Communication and Collaboration
Certification
- CFA LEVEL 1, 05/01/22
- Sales & Marketing Internship, 06/01/17
Languages
English
First Language
Timeline
Support Specialist (Advanced)
REVOLUT TECHNOLOGIES INDIA PVT. LTD.
07.2024 - 11.2024
PMO ASSOCIATE
HCL TECH PVT LTD
02.2024 - 06.2024
CUSTOMER RELTIONSHIP MANAGER
THE ELITE EVENT MANAGEMENT
01.2022 - 01.2024
CUSTOMER SERVICE EXECUTIVE
AMAZON DEVELOPMENT CENTER
09.2018 - 04.2019
SALES & MARKETING INTERNSHIP
SCHOOLKART
06.2017 - 07.2017
Bachelor - Management Science
in Business Administration
Senior Secondary Examination -
CBSE
Higher Secondary Examination -
ICSE