Saumyaa Bagchi
New Delhi
Summary
Reliable business professional with experience in project management and process improvement. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
21
21
years of professional experience
Work History
Head of Business and Training
Automove Coaches
08.2020 - Current
- Spearheaded the integration of Digital Retailing Concepts across Automotive OEMs and Dealerships, enhancing processes and standards via Personal Video Messaging for both Sales and After Sales
- Drove change management initiatives, resulting in streamlined operations for prestigious clients including Bentley, Mercedes, Honda, TAFE - Massey Ferguson, Piaggio, Bharat Benz - Daimler Trucks, VECV, Maruti Suzuki and more
- Transitioned numerous Pilot Projects to full-scale, long-term Contracts through strategic planning and execution. Overall increased 32% Showroom Visits, 14% Test Drives, 64% Customer Response Rate and +16% Sales Conversions.
- Contributed to a positive team environment by collaborating with fellow team members on group projects and presentations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Facilitated successful completion of projects from concept to launch.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Developed and maintained relationships with key internal stakeholders.
- Supported with creating project marketing materials to promote services.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Social Media Marketing Specialist
Freelancer
01.2018 - 06.2020
- Managed prominent social media platforms including Facebook, LinkedIn, and YouTube for a renowned Novelist, Tarot Consultant, and Business English Trainer, enhancing their digital presence and engagement.
- Increased online engagement through the creation of compelling content tailored to target audiences.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Improved organic search rankings by integrating SEO principles into all published content across social media platforms.
- Boosted brand awareness by developing and implementing effective social media marketing strategies.
Brand Manager
Suhail Bahwan Automobiles LLC
05.2010 - 05.2017
- Spearheaded brand strategy for Nissan, driving market growth and positioning from May 2010 to January 2014.
Manager Marketing
AUDI DELHI
03.2009 - 04.2010
- Ensured proper growth in sales and new prospect generation
- Establishing 'Audi Delhi' as a brand
- PR handling and media relation
- Handled the complete product launches of Audi Q5 and Q7.
Sales Manager
Grace Toyota
08.2008 - 02.2009
- Managed a successful sales team producing above average monthly sales
- Handling the complete sales process with a team of 50 individuals.
Deputy Manager Sales
NISSAN - Pushpanjali Motors Ltd.
06.2006 - 07.2008
- Dealer and Retail Sales and Promotion
- Sales Team Development
- Account Management
- Competitive Analysis.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
Asst. Manager Sales
FIAT - Al Auto Ltd.
02.2004 - 05.2006
- Handling Retail Sales Operations
- Establishing sales process and departmental processes for better management of resources.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
BBA -
Madurai Kamaraj University
Madurai07.2004
MBA -
National School of Management Solutions
New Delhi06.2008
Advanced Digital Marketing Certification -
Delhi School of Integrated Marketing
New Delhi11.2017
Skills
- Team Building
- Loyalty Program & Customer Satisfaction
- Goal-oriented mindset
- Client Relationships
Languages
Arabic
Bengali
Hindi
English
Timeline
Head of Business and Training
Automove Coaches
08.2020 - Current
Social Media Marketing Specialist
Freelancer
01.2018 - 06.2020
Brand Manager
Suhail Bahwan Automobiles LLC
05.2010 - 05.2017
Manager Marketing
AUDI DELHI
03.2009 - 04.2010
Sales Manager
Grace Toyota
08.2008 - 02.2009
Deputy Manager Sales
NISSAN - Pushpanjali Motors Ltd.
06.2006 - 07.2008
Asst. Manager Sales
FIAT - Al Auto Ltd.
02.2004 - 05.2006
BBA -
Madurai Kamaraj University
MBA -
National School of Management Solutions
Advanced Digital Marketing Certification -
Delhi School of Integrated Marketing
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