Saumyadeep Saha
Bengaluru
Summary
Results-oriented Team Leader with expertise in conflict resolution, process improvement, and team communication. Enhanced team productivity and customer service through strategic planning and effective delegation. Committed to fostering collaboration and developing innovative solutions to drive success in dynamic environments.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Team Leader Learning Routes Pvt. Ltd. | Bengaluru,
Learning routes pvt ltd
Bangalore
03.2024 - Current
- Led team meetings to align project goals and strategies.
- Coordinated training sessions for new team members to enhance skills.
- Monitored daily operations to ensure adherence to company standards.
- Resolved conflicts within the team to maintain a positive work environment.
- Developed schedules to optimize team productivity and efficiency.
- Facilitated communication between departments for seamless collaboration.
- Implemented feedback mechanisms to gather input from team members.
- Analyzed workflow processes to identify areas for improvement and innovation.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Financial Analysis& Sales & Business Development
Aditya Birla Capital
New Delhi
03.2023 - 09.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Commerce - Marketing Management
Delhi University
New Delhi 05.2019 - 08.2022
Master of Business Administration - Finance
ICFAI Business School
Gurgaon 05.2022 - 02.2024
Skills
- Team leadership
- Task delegation
- Performance evaluation
- Conflict resolution
- Process improvement
- Workflow analysis
- Interdepartmental communication
- Effective communication
- Problem solving
- Analytical thinking
- Time management
- Giving constructive feedback
- Client support
- Customer service
- Overseeing daily activities
- Team assessment
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Certification
- Advanced excel
- SQL
- Entrepreneurship and leadership
Accomplishments
- Top 10 leader
- Local immersion cell
- Best entrepreneurs
Timeline
Team Leader Learning Routes Pvt. Ltd. | Bengaluru,
Learning routes pvt ltd
03.2024 - Current
Financial Analysis& Sales & Business Development
Aditya Birla Capital
03.2023 - 09.2023
Master of Business Administration - Finance
ICFAI Business School
05.2022 - 02.2024
Bachelor of Commerce - Marketing Management
Delhi University
05.2019 - 08.2022