Summary
Overview
Work History
Education
Skills
Timeline
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Saumya Ranjan Parida

Manager
Ahmedabad

Summary

Dynamic Operations Manager with a proven track record at Delhivery, excelling in performance monitoring and process improvement. Enhanced customer satisfaction and streamlined operations, resulting in increased profitability. Skilled in data analysis and problem-solving, I effectively led teams to achieve operational efficiency and fostered a culture of continuous improvement.

Overview

4
4
years of professional experience

Work History

Operations Manager

Delhivery
02.2025 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Transport Executive

Ablecold Logistics
11.2021 - 12.2022
  • Inbound and Outbound Logistics with transportation planning.
  • Analyzed, optimized and oversaw inventory procedures to improve supply chain operations. Assessed Vendor management according to quality benchmarks and standards.
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
  • Developed solutions to address problems in distribution and transportation of products.
  • Addressed and resolved order discrepancies to improve quality and maintain organization's reputation.
  • Negotiated contracts with suppliers and customers.
  • Oversaw demand planning, purchasing and logistics.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Managed fleet maintenance schedules to ensure optimal vehicle availability and reliability.

Operations Intern

Ablecold Logistics
08.2021 - 10.2021
  • Collaborated with Operations and Transport department on operational support tasks to model importance of group goals.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Documented meeting minutes and distributed to staff to facilitate follow- up and permanent record.
  • Devised processes to boost long-term business success and increase efficiency in operations and smooth processing.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.

Education

MBA - Operations Management

ISBR Business School
Bengaluru, India
04.2001 -

Bachelor of Engineering - Mechanical Engineering

Gandhinagar Institute of Technology
Gandhinagar, GJ
04.2001 -

Skills

  • Operations management
  • Problem-solving
  • Customer service
  • Performance monitoring
  • MS office
  • Process improvement
  • Data analysis
  • Operational efficiency

Timeline

Operations Manager

Delhivery
02.2025 - Current

Transport Executive

Ablecold Logistics
11.2021 - 12.2022

Operations Intern

Ablecold Logistics
08.2021 - 10.2021

MBA - Operations Management

ISBR Business School
04.2001 -

Bachelor of Engineering - Mechanical Engineering

Gandhinagar Institute of Technology
04.2001 -

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