Saundra Gearlds
Indianapolis
Summary
Proactive professional experienced in patient access and insurance verification, recognized for exceptional communication skills and strict adherence to HIPAA regulations. Demonstrated ability to streamline processes and enhance patient service delivery. Committed to improving operational efficiency and patient satisfaction.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Franciscan Physician Network
Indianapolis
06.2024 - 07.2026
- Facilitated emergency department registration during peak periods to streamline patient processing.
- Collected co-pays and payments, ensuring accurate financial transactions during patient service.
- Managed phone inquiries to ensure timely and professional responses for patient satisfaction.
- Utilized electronic health record systems to maintain accuracy of patient data.
- Applied HIPAA privacy and security regulations in managing patient information.
Insurance Verification Specialist
School Smiles
Greenwood
09.2025 - 05.2026
- Communicated with insurance providers to confirm patient coverage details, facilitating accurate billing and service delivery.
- Verified insurance coverage for patients before scheduling procedures, ensuring seamless appointment management.
- Scheduled and confirmed patient appointments and consultations efficiently.
- Answered telephone inquiries and directed calls to appropriate medical or administrative staff, enhancing patient communication flow.
Education
Associate of Science - Health Administration
Ivy Tech Community College of Indiana
Indianapolis, IN07-2026
Skills
- Patient registration and insurance verification
- Electronic health records management
- Medical billing and payment processing
- Eligibility determination and registration management
- Appointment scheduling and resource allocation
- Data entry and information processing
- Regulatory compliance and HIPAA adherence
- Customer service and support
- Communication skills and conflict resolution
- Critical thinking and problem solving
- Attention to detail and reliability
- Clerical skills and office management
- Multi-channel comms strategies
- Team collaboration and training coordination
Timeline
Insurance Verification Specialist
School Smiles
09.2025 - 05.2026
Patient Access Representative
Franciscan Physician Network
06.2024 - 07.2026
Associate of Science - Health Administration
Ivy Tech Community College of Indiana