Sauparnee Chakravarti
Kolkata
Summary
Dynamic PMO Lead at Tata Consultancy Services with expertise in project management and stakeholder engagement. Proven track record in optimizing processes and driving continuous improvement, enhancing team performance through effective coaching and mentoring. Skilled in data analysis, successfully managing risks to ensure project success and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business process Lead
Tata Consultancy Services
12.2015 - 07.2025
- Worked as a PMO Lead (Project management Office) for 300 plus associates and ensuring the overall health of the project from end to end.
- Internal and external stakeholder management.
- Collaborated with recruitment leads to address staffing needs and skill gaps for both internal and external talent as required.
- Interacted with clients to identify and define requirements, scope and objective.
- Prepared MIS - Data Analysis and reporting.
- Coordinated with the Delivery team to ensure KPI's are met.
- Performed regular risk assessments and coordinating with audit teams to identify and manage potential project risks.
- Identified risk and issues at each stage and escalating for resolution as needed.
- Monitored L&D, Onboarding and Offboarding for the team.
- Managed the skillset requirement of the team.
- Monitored the progress in projects and handling issues that may arise.
- Updated on the present status of the project in weekly calls.
- Process foundation and continuous improvements.
- Leveraged project management tools like Jira.
PMO Lead
Tata Consultancy Services
12.2015 - 07.2025
- Was a part of the pilot batch for the KT team and have successfully transitioned the process for Order to Cash.
- Managing a team of 15 associates and guiding them for Payment posting along with cash application, identifying past due accounts and securing payments from them were some of the main activities along with several report preparations for the business.
- Regular coaching, and mentoring of the team members along with other responsibilities was a weekly activity.
Senior Consultant in Accounts Receivable
Capgemini India Pvt Ltd
09.2011 - 11.2014
- Optimised the cash position for UK Finance by resolving issues.
- Evaluated balance sheet reconciliation to streamline operations.
- Reducing risks by taking reasonable steps.
- Took initiatives to drive continuous process improvement to attain service delivery excellence.
- Carrying out OTC operations of Capgemini UK PLC headquartered in UK.
- Managing 45-50 customers with a turnover of around GBP 3.70 million annually.
- Escalating issues to an appropriate level within Capgemini as necessary.
- Resolving disputes by making cordial relationships with client Account Managers, Client Financial Controllers and Central Finance Team.
- Accountable for ensuring the compliance of Capgemini's policies.
- Liaising with various personnel to evaluate the calls with clients.
- Identifying reasons to rectify process issues by assessing monthly 'Post Mortem Calls'.
- Overseeing monthly 'Cash Calls' with the client and cash collectors to determine the cash position/ Challenge areas.
Process Developer
Genpact
06.2010 - 08.2011
- Interacting with business area and meeting targets on a regular basis.
- Calling customers to chase for payments and setting PTP's on the account.
- Maintaining the AHT as per business requirements.
Customer Service Representative
HSBC EDPI Pvt Ltd
05.2007 - 08.2009
- Inbound customer service of HSBC Credit Cards.
- Handling various queries of customers and providing resolutions.
- Cross selling various financial products to the customers.
- Maintaining AHT, Offer Rate, Sales Rate, Fee Waver and Promise to Pay.
Education
Bachelor in Arts -
Calcutta University (Charu Chandra College)
Kolkata03-2005
Skills
- Project management
- Data analysis
- Stakeholder management
- Risk assessment
- Process improvement
- Customer relationship management
- Team leadership
- Training and development
- Team building and motivation
- Coaching and mentoring
- Resource allocation
- Talent acquisition
- Onboarding processes
- Recruitment
Certification
- People Management
- Leadership Training
- Quality and Compliance
- Coaching and Mentoring
- Risk Management
Timeline
Business process Lead
Tata Consultancy Services
12.2015 - 07.2025
PMO Lead
Tata Consultancy Services
12.2015 - 07.2025
Senior Consultant in Accounts Receivable
Capgemini India Pvt Ltd
09.2011 - 11.2014
Process Developer
Genpact
06.2010 - 08.2011
Customer Service Representative
HSBC EDPI Pvt Ltd
05.2007 - 08.2009
Bachelor in Arts -
Calcutta University (Charu Chandra College)