Saurab Biswas
Underwriting
Kolkata
Summary
Proven Underwriter at Indiafirst Life Insurance Company Limited, adept in trend analysis and relationship building, enhanced application processing efficiency. Expert in risk assessment, ensuring regulatory compliance, and optimizing underwriting workflows. Achieved significant improvements in customer service satisfaction and operational turnaround times.
Overview
16
16
years of professional experience
Work History
Underwriter
Indiafirst Life Insurance Company Limited
Kolkata
05.2022 - Current
- Made approval and denial recommendations by determining accurate risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
- Supported review, acceptance, or denial of new business after carefully reviewing all information.
Sales Support
Indiafirst Life Insurance Company Limited
Kolkata
06.2020 - 05.2022
- Streamlined internal processes by developing and implementing new tools for improved sales support efficiency.
- Collaborated with team members for streamlined operations and efficient sales support.
- Championed the adoption of CRM software within the sales support team, significantly improving data accuracy and accessibility for all team members.
- Managed a team of sales support staff, ensuring accurate order processing and timely delivery of products to customers.
- Consistently met or exceeded quarterly targets by driving robust execution of critical sales support activities.
- Collaborated with sales support, client services and operations colleagues to deliver superior client service and maintain mutually beneficial relationships.
- Developed training materials for sales support staff, enhancing product knowledge and service capabilities.
- Spearheaded collaboration between sales support functions such as pre-sales and post-sales teams for seamless customer experiences.
- Developed training programs for internal stakeholders that improved understanding of product features and benefits, leading to increased collaboration and sales support.
- Increased sales support efficiency by streamlining processes and implementing organizational systems.
Branch Operations
Indiafirst Life Insurance Co Ltd
Kolkata
07.2015 - 04.2020
- Maintained strict compliance with regulatory requirements, minimizing potential risks and ensuring smooth branch operations.
- Maintained compliance with regulatory requirements by staying up-to-date on industry regulations and applying them to branch operations.
- Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
- Supported branch operations by accurately processing various financial transactions, including deposits, withdrawals, and loan payments.
- Supported branch operations by completing administrative tasks such as filing paperwork and generating reports.
Reliance Life Insurance Company Limit
Branch Operations
Bankura
04.2008 - 06.2015
- Achieved high levels of customer satisfaction by consistently delivering accurate, timely, and clear advice to applicants regarding their life insurance coverage options.
- Streamlined the underwriting process for faster turnaround times through effective communication with brokers and agents.
- Strengthened client relationships by providing timely and accurate feedback on individual case statuses and eligibility decisions.
- Maintained strict compliance with industry regulations while skillfully navigating complex underwriting guidelines.
Education
Bachelor Of Arts -
Kendraya Vidyalaya
Panagarh04.2007
Skills
Time management
Accomplishments
Qualified for Achiver First - 2016
In branch operations
Qualified for Achiver First - 2019
In Branch operations
Timeline
Underwriter
Indiafirst Life Insurance Company Limited
05.2022 - Current
Sales Support
Indiafirst Life Insurance Company Limited
06.2020 - 05.2022
Branch Operations
Indiafirst Life Insurance Co Ltd
07.2015 - 04.2020
Reliance Life Insurance Company Limit
Branch Operations
04.2008 - 06.2015
Bachelor Of Arts -
Kendraya Vidyalaya