Saurabh Amle
Pune
Summary
Results-driven marketing officer specializing in customer relationship management and project coordination. Demonstrated success in enhancing customer satisfaction and delivering projects on time and within budget. Strong focus on team collaboration and effective communication, with experience in product development and client presentations. Achievements include measurable improvements in customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Marketing Officer cum Sales,NPD & Project Engineer
Kavya Gears
Pune
12.2018 - Current
- Developed strong relationships with clients to enhance customer satisfaction.
- Conducted market research to identify new sales opportunities and trends.
- Managed inventory levels to ensure product availability for customers.
- Reviewed customer orders and prepared items for shipment according to specifications provided by customers.
- Collaborated with team members to meet daily production goals.
- Implemented process improvements to enhance efficiency on the production floor.
- Followed safety guidelines to maintain a clean and safe work environment.
- Maintained accurate records of all materials used in the production process.
- Inspected finished goods prior to shipment and ensured they met quality standards.
- Developed and implemented production plans to meet customer demand.
- Developed strategies for improving efficiency throughout the entire production cycle.
- Analyzed product quality control data to identify areas for improvement in manufacturing processes.
- Identified opportunities for continuous improvement within the manufacturing process.
- Coordinated activities between different departments involved in the production process.
- Monitored inventory levels of raw materials and ordered additional stock when needed.
- Collaborated with engineering staff to develop improved methods for producing products more efficiently.
- Ensured compliance with applicable regulations related to health, safety, or environmental standards.
- Participated in regular meetings with other departments such as sales, engineering, and purchasing regarding upcoming projects.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Classified defects from finished orders for record tracking and statistics.
- Inspected finished products for quality and compliance with standards.
- Delivered presentations to clients on product features and benefits.
- Resolved customer inquiries and complaints promptly to maintain loyalty.
- Built relationships with key clients through regular contact.
- Maintained accurate records of all sales activities and results.
- Identified customer needs and developed customized solutions.
- Provided exceptional customer service throughout the entire sales process.
- Collaborated with other departments to ensure customer satisfaction throughout the process.
- Provided detailed and accurate sales forecasts to senior management.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Trained and mentored junior sales representatives and team members.
- Identified and targeted new business opportunities through market research and analysis.
- Enhanced product knowledge through continuous learning and professional development activities.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Managed project timelines and coordinated resources effectively.
- Developed technical documentation for new products and processes.
- Facilitated meetings to discuss project progress and address challenges.
- Managed budgets, timelines and resources associated with each project efficiently.
- Conducted root cause analysis to identify and resolve quality issues.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
- Trained personnel on the use of various quality control tools such as Statistical Process Control charts, Process Flow Diagrams, Failure Mode Effects Analysis.
- Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
- Participated in product development meetings, providing input on quality considerations.
- Analyzed supplier proposals and negotiated contracts for optimal procurement terms.
- Managed vendor relationships to ensure timely delivery of quality materials.
- Evaluated supplier performance and implemented improvement strategies as needed.
- Created purchase orders, tracked delivery status and resolved any discrepancies in a timely manner.
- Analyzed supplier quotations, evaluated bids and made recommendations for cost-effective solutions.
- Resolved conflicts between suppliers regarding product quality or delivery issues.
- Negotiated payment terms with vendors while ensuring prompt payment of invoices.
- Outlined specifications, delivery terms and other requirements in RFQ documentation.
- Negotiated, renegotiated and administered contracts with suppliers and vendors.
- Conducted market research to identify potential new suppliers and products.
- Coordinated project schedules and timelines to ensure timely completion of engineering tasks.
- Analyzed project requirements and specifications to develop effective engineering solutions.
- Collaborated with cross-functional teams to resolve technical issues during project execution.
- Led regular project meetings to discuss progress, challenges, and next steps with teams.
- Interacted with clients to interpret needs and requirements.
- Finished projects on time and within budget.
- Project core team member for foreign customers based in the continents of North America and Europe, such as John Deere Coffeyville (USA), NYAB (USA), Alfa Valvole Srl (Italy), and TBS Engg. (UK).
Education
Diploma in E&TC - Electronics & Telecommunications
NES Polytechnic
Mumbai04-2015
Skills
- Customer relationship management
- Product development
- Project coordination
- Excellent communication
- Team collaboration
- Client presentation
- Public relations
- Project management
- Client acquisition
- Strategic thinking
- Social media management
- Quality leadership
- Market research
- Computer skills (MS Office, basic Tally)
- Friendly, positive attitude
- Tact and diplomacy
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
- Appreciation letter for excellent service during the pandemic situation from OBL Srl, Italy
References
References available upon request.
Timeline
Marketing Officer cum Sales,NPD & Project Engineer
Kavya Gears
12.2018 - Current
Diploma in E&TC - Electronics & Telecommunications
NES Polytechnic