Saurabh Arde
Kalyan
Summary
Experienced call centre professional with a strong background in customer communications and product knowledge. Demonstrates exceptional communication skills and time management abilities, ensuring efficient and effective service delivery. Committed to leveraging expertise to enhance customer satisfaction and support organisational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
qconnect solutions limited
Dombivali
12.2024 - Current
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Enabled customers to find answers by providing extensive details on system navigation.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Sales Associate
Kotak Mahindra Bank
Thane
07.2023 - 10.2023
- Achieved service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
Sales Executive
Smile enterprise
vithalwadi
09.2022 - 06.2023
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Education
HSC - Commerce
03.2020
Skills
- Call centre experience
- Customer communications
- Product knowledge
- Communication skills
- Time management
Certification
Advanced Excel Certification, LiveCareer
Timeline
Customer Service Executive - qconnect solutions limited
12.2024 - Current
Sales Associate - Kotak Mahindra Bank
07.2023 - 10.2023
Sales Executive - Smile enterprise
09.2022 - 06.2023
Saket College of Arts, Science & Commerce - HSC, Commerce
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