Saurabh Arora

Over the course of 17 years, I have successfully managed and contributed to a variety of key responsibilities across different processes, including:

• Quality Assurance (QA): Ensured adherence to quality standards and continuous improvement initiatives.
• Subject Matter Expert (SME): Acted as a trusted advisor and point of reference, providing deep expertise in process-related matters.
• Work Allocation: Strategically assigned tasks to ensure optimal resource utilization and timely completion.
• Service Level Agreement (SLA) Management: Consistently met or exceeded SLA targets by prioritizing tasks and optimizing workflow.
• Query Handling: Efficiently addressed and resolved client and internal queries to maintain smooth operations.
• Line of Business (LOB)/Client Calls: Conducted regular client meetings to review progress, address concerns, and provide updates.
• Rebuttal Calls: Led discussions and provided effective responses during rebuttal calls, maintaining positive client relationships.
• Governance Calls: Coordinated and participated in governance meetings to ensure compliance with business processes and standards.
• Business Continuity Planning (BCP): Contributed to BCP documentation, testing, and execution to mitigate risks and ensure process continuity.
• Process Mapping (Aries): Created and maintained comprehensive process maps on Aries to document workflows and improve operational efficiency.
• Training and Development: Identified training and development needs for continuous learning and skill enhancement within the team.

Bank of America Processes Highlights:

Due Diligence for Checks, Credit Cards, and Accessed Checks

• Conducted thorough due diligence for checks, credit cards, and accessed checks.
• Ensured compliance with all relevant financial regulations and policies.
• Handled stringent SLAs and met same-day deadlines effectively.
  

Leadership of CEET and FST Teams

• Led and managed the CEET and FST teams, requiring specialized expertise.
• Ensured accurate processing and monitoring of high-value checks.
• Mitigated risks and ensured teams adhered to strict deadlines.
• Developed and mentored team members, enhancing performance and productivity.
  

Flood Operations Process (Pre- and Post-Disbursal of Commercial Loans)

• Worked in both the pre- and post-disbursal stages of commercial loans.
• Verified the fulfillment of loan requirements for commercial loans.
• Ensured compliance with internal policies and procedures during loan verification.

CPCI Process (Loan Insurance Verification)

• Ensured all loans were insured with renowned insurance companies.
• Verified that the relevant insurance documents were in line with Bank of America policies.
• Collaborated with stakeholders to ensure timely and accurate insurance verification.
• Maintained high standards of documentation and compliance with internal guidelines.