Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Saurabh Badola
Abu Dhabi
Summary
Overview
11
years of professional experience
4
years of post-secondary education
2
Languages
Work History
AMEX Global Business Travel
Project Coordinator
09.2023 - Current
Job overview
- Promoted as Implementation and Deployment Analyst in September 2023, Job Profile - Project Coordinator.
- Coordinating between client, commercial team and sales team whenever new client is acquire to implement client's requirements.
- Scheduling the zoom meetings with clients & Internal teams engaged in the project to understand client requirements.
- Responsible to Implement client requirements in company tools and deploy necessary tasks to various categories within SAAS to establish client within the company policies.
- Designing Travel Policies for the client which Includes Air requirements, Car rental requirements & Hotel requirements.
- Facilitating travel profiles into profiling tools using mass enrollment details so to featured them in GDS through various syncing mechanism.
- Fulfilling clients travel loyalty programs with airlines, Hotels and Car companies within company tools.
- Maintaining accurate documentation of all projects, facilitating efficient audits and future reference.
- Working on Sap Concur to create client's travel program and featuring all shared details by clients and populating them in company tools.
- Building Travel Program for client both in Online and Offline environment.
- Facilitating frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains through various sources like Salesforce.
- Conducting Travel Program Reviews for the client to take them through the online set up created for their organization and remain engaged for 2 weeks after site review and also facilitating In-scope products review for Client through Zoom
Meetings.
AMEX GLOBAL BUSINESS TRAVEL
Corporate Travel Consultant
01.2022 - 08.2023
Job overview
- Working as a Dedicated Account Representative (DAR Support)
- Managing EMEA market as Primary source and North America as secondary
- Smooth extraction of invoices and resolving issues related to invoices and transactions fees
- Working on tools - SAP Concur and Neo-KDS to resolve issues related to Traveler Profiles, Flights, Hotels both online and offline tools along with GDS like Sabre an Amadeus
- Resolving sync issues by working on GDS -Sabre & Amadeus
- Liaising with offline team to deliver immediate resolutions related to urgent travel
- Testing of issues related to PNR's & company profiles by calibrating with Pre-determined standards
- Liaising with clients and CGM's to resolve accounts and profile issues
- Handling E-invoices for clients and responsible for timely delivery by liaising with various invoicing teams example Billing and settlement teams
- Responsible to load Hierarchy and Auditing files in Expert Auditor ( accounting tool)
- Liaising with vendors and assisting them with client files and requirement
- Working on handoff cases on Salesforce by Level 1 support team
- Provide Insights Reports to clients
- Facilitating client requirements for action & investigation with critical complexity
- Liaising with AGM and MI teams for updating client's corporate policy with airlines and hotels
- Making sure all discount codes and contracts are updated timely for client to be able to avail discounts while making reservations and transactions smoothly.
WNS GLOBAL SERVICES PVT LTD
Lead Travel Consultant
04.2016 - 01.2022
Job overview
- Joined the company as a senior executive (Customer care ) in a travel process E-Traveli in 2016.
- Worked on GDS like Amadeus and Sabre for customer assistance, helping with Cancellation, Changes and Issuing the ticket.
- Transferred to the toll-gating team which is a part of quality and operations both in 2017 within 1 year of joining the company
- Given the responsibility to save the error of financial transactions and reduce them so it doesn't impact company financially
- Achieved the award for best toll-gator in 2018
- Managed a team of 3 employees ,Coached team members in techniques necessary to complete job tasks
- Tasked to trained new employees joining the company through the process
- Managed schedules, accepted time off requests and found coverage for short shifts
- Audited team performance and compliance within company standards
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response.
Encore capital group
Account Manager
07.2014 - 03.2015
Job overview
- Responsible to connect with an account holder and assist him/her to pay off his/her debts and explain them the impacts of debts, and if particular lead turns out successful then connect the call to debt collector
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Corset Wholesale
Customer Support executive
07.2013 - 12.2013
Job overview
- Responsibility here was to provide support to customers over call, chat and emails
- Handling queries related to product and complaints and making sure that customer support becomes customer-centric
- Listened to customers questions and concerns to provide answers or responses
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Collected customer information and analyzed customer needs to recommend potential products or services
- Managed customer service effectiveness by monitoring performance and assessing metrics
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Education
Swami Vivekanand Subharti University Distance Learning
Bachelor of Commerce
07.2017 - 12.2020
University Overview
Karl Huber SchoolNoida
Senior Secondary School from Senior Secondary School
05.2009 - 05.2010
University Overview
Skills
Travel planningundefined
Timeline
Project Coordinator
AMEX Global Business Travel
09.2023 - Current
Corporate Travel Consultant
AMEX GLOBAL BUSINESS TRAVEL
01.2022 - 08.2023
Swami Vivekanand Subharti University
Bachelor of Commerce
07.2017 - 12.2020
Lead Travel Consultant
WNS GLOBAL SERVICES PVT LTD
04.2016 - 01.2022
Account Manager
Encore capital group
07.2014 - 03.2015
Customer Support executive
Corset Wholesale
07.2013 - 12.2013
Karl Huber School
Senior Secondary School from Senior Secondary School
05.2009 - 05.2010
Technical Forte
Technical Forte
Amadeus
Sabre
SAP Concur
Salesforce
Neo- KDS (In-house of AMEX GBT)
Technical Forte
Technical Forte
Amadeus
Sabre
SAP Concur
Salesforce
Neo- KDS (In-house of AMEX GBT)
Technical Forte
Technical Forte
Amadeus
Sabre
SAP Concur
Salesforce
Neo- KDS (In-house of AMEX GBT)
Technical Forte
Technical Forte
Amadeus
Sabre
SAP Concur
Salesforce
Neo- KDS (In-house of AMEX GBT)
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