Saurabh Bhatia
Noida
Summary
Dynamic and resourceful Junior Manager with an outstanding performance history in the industry. Proven ability to work cohesively with other staff to meet goals.
Hardworking and passionate with more than 7 years of experience in french Domain.
Overview
1
1
year of professional experience
Work History
Junior Manager
Diageo
Gurgaon
02.2024 - Current
- Order processing: Receiving and processing orders from customers.
- Order records: Maintaining accurate and up-to-date order records.
- Order issues: Resolving order issues and discrepancies to prevent delays.
- Customer service: Managing communication with customers and ensuring customer satisfaction.
- Logistics: Coordinating with logistics teams to ensure seamless order fulfillment.
- Inventory: Coordinating with suppliers to manage inventory levels.
- Documentation: Sharing appropriate documents once order invoiced.
SPS Associate FR
Amazon
Chennai
9 2022 - 02.2024
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
- Supported vendor advertising, strengthening accounts through timely and clear communication.
- Worked extensively with other departments, utilizing resources to provide seller support.
Sr French Analyst
Tech Mahindra
NOIDA
6 2021 - 6 2022
- Client support for Asos.fr through e-mails &
- LIVE chats (e-commerce)
- Manage client satisfaction level
- Provide appropriate solution as per Asos policies.
Sr.French Associate
WNS GLOBAL SERVICES PVT LTD
Gurgaon
6 2018 - 10 2020
- Identify issues for escalation and pass to relevantteam or personfor resolution
- Communicate positively with team members and clients
- Work on GDS (AMADEUS & SABRE).
French Language Analyst
CONCENTRIX IBM DAKSH SERVICES INDIA
PVT LTD
Gurgaon
9 2015 - 9 2017
- Client support for Amazon.fr through e-mails
- Manage & submit-emails and report to the office
- Highlight issues through feedback and recommend changesinworkflow and procedures
- Manage team building activities.
Education
Master of Arts(French language) - Pursuing MAFL (French Study)
IGNOU
New Delhi 2023
BA-International Hotel Administration - French Study
IGNOU
New Delhi 2013
French Advance B2 - French Study
Alliance Francaise de delhi
New Delhi 1 . 2015
A-2 Delf - French Study
Alliance Francaise de delhi
New Delhi 12 . 2013
CBSE - Highschool
Senior Secondary School
New Delhi 4 . 2008
CBSE - Middle School
Secondary school
New Delhi 4 . 2006
Skills
- French language , MS Word ,MS Excel , SAP , Outlook etc
Accomplishments
- Rewarded as a shining star for best quality of work.
Additional Information
HOBBIES
- Fitness Enthusiastic
STRENGTH
- Positive Attitude
- Leadership
- Confident & Motivated
- Excellent Communication Skills
Timeline
Junior Manager
Diageo
02.2024 - Current
SPS Associate FR
Amazon
9 2022 - 02.2024
Sr French Analyst
Tech Mahindra
6 2021 - 6 2022
Sr.French Associate
WNS GLOBAL SERVICES PVT LTD
6 2018 - 10 2020
French Language Analyst
CONCENTRIX IBM DAKSH SERVICES INDIA
PVT LTD
9 2015 - 9 2017
Master of Arts(French language) - Pursuing MAFL (French Study)
IGNOU
BA-International Hotel Administration - French Study
IGNOU
French Advance B2 - French Study
Alliance Francaise de delhi
A-2 Delf - French Study
Alliance Francaise de delhi
CBSE - Highschool
Senior Secondary School
CBSE - Middle School
Secondary school
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