Senior Learning & Development Specialist
BYJU'S The Learning App. (Think & Learn Pvt. Ltd.)
11.2019 - 8 2023
- Looking after activities & responsibilities as follows: Team Leader (Have an experience of handling the team of 50 members), Recruitment and Selection, Training and Development, Learning Management System (LMS), Performance Management, Strategic Planning, Problem-Solving Skills, Tutoring, Google sheet work, MS-Office, Data handling etc.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
