Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Saurabh Bose

Saurabh Bose

Assistant Manager - Operations
Delhi

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Sales Manager

Concentrix India
11.2023 - Current
  • Led a successful sales team by providing motivational coaching.
  • Driving Quarterly Revenue Sales Target for client
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Assistant Operations Manager

Majorel India Pvt Ltd
01.2021 - 11.2023
  • OPERATIONS
  • Managing a team of 20 team members
  • Achieving the MQL / SQL targets on weekly, monthly & quarterly basis for the channel / inside sales division
  • Preparing Proposal documents for the client servicing teams for different campaigns
  • Costing out of all campaigns along with their gross margins
  • Maintaining monthly P&L for respective campaigns

Team Leader - Oprations

Majorel India Pvt Ltd
08.2017 - 01.2021

➢ TRAINING & DEVELOPMENT

• Training on Selling Skills (Sales skills, Objection Handling & Gatekeeper Handling) & Customer Handling Skills

• Training new joiners on the entire project needs, different products available & BANT criterion.

• Call audits and evaluation based on quality parameters & providing regular feedback to assist improvement in performance.

• Training the entire team about the new developments taking place at client’s end as a part of overall training & development.


➢ OPERATIONS

• Managing a team of 15 team members.

• Achieving the MQL / SQL targets on weekly, monthly & quarterly basis for the channel / inside sales division.

• Scheduling appointments between prospects and the account managers through conference calls.

• Follow up on leads to understand the current status and sharing them with the account manager.

• Preparation of funnel & campaign reports for account manageability


➢ PROJECTS UNDERTAKEN HP, Alibaba, Netmagic, Autodesk & Atlas Knowledge

Team Leader

Denave
12.2015 - 08.2017
  • Managing a team of 15 team members
  • Saurabh Bose - page 1
  • Achieving the MQL / SQL targets on weekly, monthly & quarterly basis for the channel / inside sales division
  • Scheduling appointments between prospects and the account managers through conference calls
  • Follow up on leads to understand the current status and sharing them with the account manager
  • Preparation of funnel & campaign reports for account manageability PROJECTS UNDERTAKEN
  • HP, Alibaba, Netmagic, Autodesk & Atlas Knowledge, ACCOUNTABILITY
  • Managed a team of 10 ISRs
  • Achieved the sales target on weekly, monthly & quarterly basis for the channel / inside sales division
  • Trained the team on Selling Skills (Sales skill, Objection Handling, Gatekeeper Handling) & Customer
  • Handling Skills
  • Trained new joiners on the entire project needs, different products available & BANT criterion
  • Call audits and evaluation based on quality parameters & providing regular feedbacks to assist improvement in performance
  • Trained the entire team about the new developments taking place at client’s end as a part of overall training & development
  • Follow up on leads to understand the current status and sharing them with the account manager
  • Worked with Channel Partners (partner Eco system) for closure of leads
  • Maintained the day to day task of the back end team & facilitating the sales team with timely quotations & contracts
  • PROJECTS

Inside Sales Executive

VMware, Lenovo ISR, Denave
02.2014 - 12.2015
  • Generation of leads for IT products
  • Identification of new business opportunities by interacting with CXO and Senior management personnel of the organization
  • Client servicing by understanding the customer need and suggesting the best solution
  • Verifying each lead before sending to channel partner by properly examining the IT infrastructure and financial background
  • Profiling of companies by targeting T1 & T2 cities
  • Secondary research on companies and prospects to ensure proper documentation of verified leads
  • Maintaining and expanding the database of prospects for the organization.

Inside Sales Associate

Bizight Solutions Pvt Ltd
08.2013 - 02.2014
  • Saurabh Bose - page 2
  • ACCOUNTIBILITIES:
  • Generation of leads for IBM and NetApp products
  • Identification of new business opportunities by interacting with CXO and Senior management personnel of the organization
  • Client servicing by understanding the customer need and suggesting the best solution
  • Verifying each lead before sending to channel partner by properly examining the IT infrastructure and financial background
  • Profiling of companies by targeting T1 & T2 cities
  • Secondary research on companies and prospects to ensure proper documentation of verified leads
  • Maintaining and expanding the database of prospects for the organization.

Education

High School Diploma -

Central Board of Secondary Education
01.2010 - 04.2011

B,Tech - Electrical, Electronics and Communications Engineering

St. Margaret Engg. College
01.2007 - 04.2011

Skills

Sales / Inside Sales

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Hobbies

  • Reading & Writing
  • Dancing
  • Travelling

Timeline

Sales Manager

Concentrix India
11.2023 - Current

Assistant Operations Manager

Majorel India Pvt Ltd
01.2021 - 11.2023

Team Leader - Oprations

Majorel India Pvt Ltd
08.2017 - 01.2021

Team Leader

Denave
12.2015 - 08.2017

Inside Sales Executive

VMware, Lenovo ISR, Denave
02.2014 - 12.2015

Inside Sales Associate

Bizight Solutions Pvt Ltd
08.2013 - 02.2014

High School Diploma -

Central Board of Secondary Education
01.2010 - 04.2011

B,Tech - Electrical, Electronics and Communications Engineering

St. Margaret Engg. College
01.2007 - 04.2011
Saurabh BoseAssistant Manager - Operations