

Customer Success & Sales leader with 14 years of experience driving retention, adoption, and revenue growth across SaaS and cloud ecosystems. Proven track record of managing $200M+ SMB & enterprise portfolios (for Google Cloud), reducing churn, and scaling global teams. Strong expertise in customer lifecycle management, stakeholder engagement, and cross-functional collaboration with Sales, Product, and Support to deliver measurable business outcomes
➢ TRAINING & DEVELOPMENT
• Training on Selling Skills (Sales skills, Objection Handling & Gatekeeper Handling) & Customer Handling Skills
• Training new joiners on the entire project needs, different products available & BANT criterion.
• Call audits and evaluation based on quality parameters & providing regular feedback to assist improvement in performance.
• Training the entire team about the new developments taking place at client’s end as a part of overall training & development.
➢ OPERATIONS
• Managing a team of 15 team members.
• Achieving the MQL / SQL targets on weekly, monthly & quarterly basis for the channel / inside sales division.
• Scheduling appointments between prospects and the account managers through conference calls.
• Follow up on leads to understand the current status and sharing them with the account manager.
• Preparation of funnel & campaign reports for account manageability
➢ PROJECTS UNDERTAKEN HP, Alibaba, Netmagic, Autodesk & Atlas Knowledge
Sales / Inside Sales
Customer Relationship
Customer ExperienceResearch SkillsLeadershipData Profiling