Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Saurabh Bose

Saurabh Bose

Manager - Operations
Delhi

Summary

Customer Success & Sales leader with 14 years of experience driving retention, adoption, and revenue growth across SaaS and cloud ecosystems. Proven track record of managing $200M+ SMB & enterprise portfolios (for Google Cloud), reducing churn, and scaling global teams. Strong expertise in customer lifecycle management, stakeholder engagement, and cross-functional collaboration with Sales, Product, and Support to deliver measurable business outcomes

Overview

14
14
years of professional experience

Work History

Operations Manager

Teleperformance
Gurugram, Haryana
11.2024 - Current

Sales Manager

Concentrix India
11.2023 - 11.2024
  • Led a successful sales team by providing motivational coaching.
  • Driving Quarterly Revenue Sales Target for client
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Assistant Operations Manager

Majorel India Pvt Ltd
01.2021 - 11.2023
  • OPERATIONS
  • Managing a team of 20 team members
  • Achieving the MQL / SQL targets on weekly, monthly & quarterly basis for the channel / inside sales division
  • Preparing Proposal documents for the client servicing teams for different campaigns
  • Costing out of all campaigns along with their gross margins
  • Maintaining monthly P&L for respective campaigns

Team Leader - Oprations

Majorel India Pvt Ltd
08.2017 - 01.2021

➢ TRAINING & DEVELOPMENT

• Training on Selling Skills (Sales skills, Objection Handling & Gatekeeper Handling) & Customer Handling Skills

• Training new joiners on the entire project needs, different products available & BANT criterion.

• Call audits and evaluation based on quality parameters & providing regular feedback to assist improvement in performance.

• Training the entire team about the new developments taking place at client’s end as a part of overall training & development.

➢ OPERATIONS

• Managing a team of 15 team members.

• Achieving the MQL / SQL targets on weekly, monthly & quarterly basis for the channel / inside sales division.

• Scheduling appointments between prospects and the account managers through conference calls.

• Follow up on leads to understand the current status and sharing them with the account manager.

• Preparation of funnel & campaign reports for account manageability

➢ PROJECTS UNDERTAKEN HP, Alibaba, Netmagic, Autodesk & Atlas Knowledge

Team Leader

Denave
12.2015 - 08.2017
  • Managing a team of 15 team members
  • Saurabh Bose - page 1
  • Achieving the MQL / SQL targets on weekly, monthly & quarterly basis for the channel / inside sales division
  • Scheduling appointments between prospects and the account managers through conference calls
  • Follow up on leads to understand the current status and sharing them with the account manager
  • Preparation of funnel & campaign reports for account manageability PROJECTS UNDERTAKEN
  • HP, Alibaba, Netmagic, Autodesk & Atlas Knowledge, ACCOUNTABILITY
  • Managed a team of 10 ISRs
  • Achieved the sales target on weekly, monthly & quarterly basis for the channel / inside sales division
  • Trained the team on Selling Skills (Sales skill, Objection Handling, Gatekeeper Handling) & Customer
  • Handling Skills
  • Trained new joiners on the entire project needs, different products available & BANT criterion
  • Call audits and evaluation based on quality parameters & providing regular feedbacks to assist improvement in performance
  • Trained the entire team about the new developments taking place at client’s end as a part of overall training & development
  • Follow up on leads to understand the current status and sharing them with the account manager
  • Worked with Channel Partners (partner Eco system) for closure of leads
  • Maintained the day to day task of the back end team & facilitating the sales team with timely quotations & contracts
  • PROJECTS

Inside Sales Executive

VMware, Lenovo ISR, Denave
02.2014 - 12.2015
  • Generation of leads for IT products
  • Identification of new business opportunities by interacting with CXO and Senior management personnel of the organization
  • Client servicing by understanding the customer need and suggesting the best solution
  • Verifying each lead before sending to channel partner by properly examining the IT infrastructure and financial background
  • Profiling of companies by targeting T1 & T2 cities
  • Secondary research on companies and prospects to ensure proper documentation of verified leads
  • Maintaining and expanding the database of prospects for the organization.

Inside Sales Associate

Bizight Solutions Pvt Ltd
08.2013 - 02.2014
  • Saurabh Bose - page 2
  • ACCOUNTIBILITIES:
  • Generation of leads for IBM and NetApp products
  • Identification of new business opportunities by interacting with CXO and Senior management personnel of the organization
  • Client servicing by understanding the customer need and suggesting the best solution
  • Verifying each lead before sending to channel partner by properly examining the IT infrastructure and financial background
  • Profiling of companies by targeting T1 & T2 cities
  • Secondary research on companies and prospects to ensure proper documentation of verified leads
  • Maintaining and expanding the database of prospects for the organization.

Education

High School Diploma -

Central Board of Secondary Education
01.2010 - 04.2011

B,Tech - Electrical, Electronics and Communications Engineering

St. Margaret Engg. College
01.2007 - 04.2011

Skills

Sales / Inside Sales

Customer Relationship

Customer ExperienceResearch SkillsLeadership

Data Profiling

Hobbies

  • Reading & Writing
  • Dancing
  • Travelling

Timeline

Operations Manager

Teleperformance
11.2024 - Current

Sales Manager

Concentrix India
11.2023 - 11.2024

Assistant Operations Manager

Majorel India Pvt Ltd
01.2021 - 11.2023

Team Leader - Oprations

Majorel India Pvt Ltd
08.2017 - 01.2021

Team Leader

Denave
12.2015 - 08.2017

Inside Sales Executive

VMware, Lenovo ISR, Denave
02.2014 - 12.2015

Inside Sales Associate

Bizight Solutions Pvt Ltd
08.2013 - 02.2014

High School Diploma -

Central Board of Secondary Education
01.2010 - 04.2011

B,Tech - Electrical, Electronics and Communications Engineering

St. Margaret Engg. College
01.2007 - 04.2011
Saurabh BoseManager - Operations