SAURABH CHAKRAVARTI
Hotel General Manager
Kolkata
Summary
Dedicated and service-focused General Manager with a strong commitment to delivering positive customer experiences that promote loyalty and repeat business. Skilled in orchestrating optimal resource utilization to efficiently handle expected operational needs. Sales leader with sound judgment, excellent planning abilities, and strong interpersonal communication strengths. Demonstrated track record of success in the Hotel and Hospitality industry spanning over 24 years.
Overview
24
24
years of professional experience
Work History
General Manager
Hotel Sawood International (3star Smart Corporate)
06.2018 - Current
- Built enduring connections with clients, vendors, and partners for sustained loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Generated significant business growth through effective operations and strategic long-range planning.
- Implemented advanced inventory management frameworks to enhance stock control and lower storage costs.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced guest satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with corporate guests and bookers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
General Manager
Mist Tree Mountain
09.2016 - 04.2018
- Cultivated strong relationships with corporate guests , bookers , vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Responsible for P & L of the property .
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced a new project management tool, boosting collaboration and communication within the team.
- Interacted well with guests to build connections and nurture relationships.
Rooms Division Manager
Hotel Niharika ( 3 Star Boutique Hotel )
10.2014 - 06.2017
- Inspected rooms for damages and sufficient housekeeping practices.
- Reviewed housekeeping supply charts and inventories.
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
- Implemented safety protocols within the division, ensuring adherence to industry regulations and maintaining a safe environment for both guests and staff.
- Developed strong relationships with corporate clients, enhancing brand loyalty and driving repeat business.
- Trained new employees on standards and hotel procedures.
- Partnered with the finance department to evaluate performance metrics and manage budgets effectively.
- Boosted revenue generation by collaborating with sales and marketing teams to develop effective promotions.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Reviewed property financials and modified strategies to enhance performance.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Front Office Manager
Svenska Design Hotels ( The Aananda Impeial )
11.2011 - 08.2014
- Resolved customer complaints effectively, enhancing relationships for increased future business opportunities.
- Established professional development programs, resulting in improved team collaboration and workforce effectiveness.
- Reviewed daily reports to ensure precise billing and efficient payment processing.
- Enhanced overall guest experience by swiftly managing front office tasks and resolving customer inquiries.
- Renegotiated supplier contracts to lower operational costs while maintaining service quality.
- Introduced new booking software, reducing errors and improving reservation management.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw high-level professionals working within marketing and sales sectors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assistant Front Office Manager
Sinclairs Hotels Ltd.
04.2009 - 09.2011
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Completed monthly and quarterly MIS reports for senior management.
Duty Manager
Floatel ( an Ecotel Hotel) Concept Hospitality
02.2008 - 03.2009
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Front Office Executive ( Promoted as Duty Manager)
Radisson Hotels And Resorts (Ffort Raichak)
05.2001 - 01.2008
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Education
Bachelors in Hotel Management - Hotel Management
AIMS - Bangalore ( Bangalore University ) BHM
04.2001 -
Skills
Operations management
Customer relationship management
Staff supervision
Team building
Staff motivation
Performance improvement
Strategic planning
Budget analysis
Customer retention
Branding
Business development
Problem resolution
Quality management
Interpersonal skills
Expense control
Purchasing and planning
Schedule management
Vendor sourcing
Workflow planning
Proficient in IDS , Micros ( Fidelio) , Exceed , HMS - PMS Staah Channel Manager Microsoft Office
Timeline
General Manager
Hotel Sawood International (3star Smart Corporate)
06.2018 - Current
General Manager
Mist Tree Mountain
09.2016 - 04.2018
Rooms Division Manager
Hotel Niharika ( 3 Star Boutique Hotel )
10.2014 - 06.2017
Front Office Manager
Svenska Design Hotels ( The Aananda Impeial )
11.2011 - 08.2014
Assistant Front Office Manager
Sinclairs Hotels Ltd.
04.2009 - 09.2011
Duty Manager
Floatel ( an Ecotel Hotel) Concept Hospitality
02.2008 - 03.2009
Front Office Executive ( Promoted as Duty Manager)
Radisson Hotels And Resorts (Ffort Raichak)
05.2001 - 01.2008
Bachelors in Hotel Management - Hotel Management
AIMS - Bangalore ( Bangalore University ) BHM
04.2001 -
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