SAURABH CHHABRA

• As a Senior Services Delivery Manager, I oversaw projects and programs across Europe, aligning with the Business Delivery framework. Key responsibilities included leading strategic, cross-functional initiatives that have optimized service delivery, reduced operational costs by x% through integrated compliance protocols and streamlined HR processes for talent acquisition. To manage P&L for multi-technology projects, notably migrating critical on-premises applications to cloud infrastructure (Azure/AWS) to boost scalability and disaster recovery. This role involved orchestrating new business coordination, ensuring alignment with global cloud adoption strategies and regional compliance. As a Delivery Partner, I directly engage with customers to understand their current challenges and to align them with organizations AI/ Cloud solution implementations meet specific business and regulatory standards. I also manage meticulous budget planning, strategically allocating resources for cloud transformation and maintaining business operations.
• Led cross-functional teams to deliver projects on time and within budget.
• Managed communication between stakeholders and project teams effectively.
• Developed project plans and schedules to ensure timely completion.
• Oversaw resource allocation and utilization across multiple projects.
• Implemented process improvements to enhance team efficiency and collaboration.
• Mentored junior staff on project management best practices and tools.
• Coordinated risk management strategies to mitigate potential project challenges.
• Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
• Managed performance issues with delivery team members.
• Developed team environment to support engagement and high performance.
• Coordinated with customers to plan efficient or special deliveries.
• Monitored staff and organization of delivery department.
• Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
• Coached delivery teams to take accountability for delivery, risk and issue management.
• Collaborated with technical staff from other departments in order resolve complex problems quickly.
• Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
• Delivered valued outcomes from partnered resources.
• Established sound partnerships with senior stakeholders to assist business with formulation of strategies, technology investment decisions and solution option selection.
• Organized periodic reviews of delivery performance against established goals and objectives.
• Trained team members on new technologies used during the course of a project.
• Developed and maintained relationships with external stakeholders to ensure smooth delivery of projects.
• Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.
• Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
• Refined and organized delivery processes for all incoming products.
• Supported product owners and delivery teams to invest in application health, balancing application and platform ownership responsibilities with project delivery.
• Coached professional development opportunities for team members with career development plans.
• Documented process flows and user stories associated with each release cycle.
• Identified areas for improvement in existing processes or procedures related to software delivery.
• Worked with iteration managers and project managers to deliver initiatives and products utilizing lean and agile project management methods.
• Designed budgets for delivery departments and planned financial outlines.
• Ensured compliance with all relevant laws and regulations pertaining to software development activities.
• Translated business objectives to align technology and business strategy.
• Created detailed project plans outlining milestones, deliverables, timelines, resources needed, costs estimates, and quality standards.
• Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
• Reviewed code changes prior to deployment in production environment for accuracy and completeness.
• Produced reports summarizing key project data such as cost savings achieved or customer satisfaction ratings.
• Optimized profitability by recruiting, training and managing top talent to enhance sales delivery for products and carriers.
• Negotiated contracts with vendors for hardware and software purchases or services rendered.
• Coordinated resources across multiple teams to ensure successful completion of projects on time and within budget.
• Analyzed customer requirements and developed solutions that met their needs while staying within scope and budget constraints.
• Tracked service metrics, managing budgets and troubleshooting technical issues.
• Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.

Identified opportunities to reduce cost and improve productivity.

• Forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and TCV forecast. Review and control service risks, service costs & improving productivity for customers & organization to increase profitability & continually improve cost-effectiveness. Identifying & defining requirements for new services in conjunction with the customer. Ensures such services are professionally introduced & accepted into service. Leading the continual Service improvement of Service Delivery standards & practices. Ensuring Process Improvement to match customer standards and requirements. Leading development of enhanced Infrastructure, Infrastructure as services, software as services, Platform as services basis the market pipeline and customer needs. Managing the service delivery team of SDMs and Specialists delivering to the customer(s), driving development and effectiveness.

• End to End Project participation for Migration of Messaging environments. Designing, Planning, Installing, Configuring and Managing the Email, Instant Messaging and Mobility Infrastructure. On call support responsibilities for Exchange and Domino. Migration of messaging Solutions, Support the L2 team with escalated support as L3.

• Administration and Troubleshooting of Exchange, Domino messaging. Management & Maintenance of Windows 2003/2008 Environment. Providing Out of office hours support (On call) for Global Customers.

• Administration and Troubleshooting of Lotus Domino Mail and Application Servers issues on AS400 and Windows 2003/2008 Platform.

• Providing support to Bank Employees around the globe for messaging and collaborative Issues as First and remote support.

• Providing technical support for OS, third party applications/Softwares, Virus scanning and multiple hardware remote support to US based customers.

• Supporting Hardware and OS related Issues to Customers around the globe for HP Standard/ Customised Desktops.