Summary
Overview
Work History
Education
Skills
Certification
Languages
Expertise Area
Websites
Timeline
Generic

Saurabh Chhabra

Noida

Summary

Enterprise technology leader with 18+ years of experience delivering global digital transformation programs across US, EMEA, and APAC markets. Expert in AI governance, responsible AI frameworks, and enterprise cloud transformation with a proven ability to drive delivery-led growth and multi-million-dollar portfolio expansion.

Track record of:

  • Managing global delivery portfolios
  • Driving $5M+ expansion opportunities
  • Achieving 90%+ client retention
  • Leading AI governance programs aligned with emerging regulations

Certified PMP, AWS Architect, AI Governance Professional (IAPP) and IIT Digital Transformation Leader.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Delivery Partner – Customer Engagement

FUJITSU
Noida
10.2024 - Current
  • High-Stakes Solutioning: Translated complex global customer problem statements into scalable, AI-ready industry solutions, delivering a documented 25% increase in ROI for Tier-1 accounts.
  • Global Mandate Leadership: Partnered with Global Sales and C-suite stakeholders to align localized delivery strategies with multi-year technology roadmaps, securing 90+% customer retention across diverse geographical markets.
  • Revenue Acceleration: Spearheaded a 'Delivery-led Growth' initiative by integrating Martech analytics, identifying $5M+ in expansion opportunities through automated digital analysis and Poise reports.
  • AI Strategy & Governance: Orchestrated the ethical deployment of Generative AI solutions across US and EMEA delivery frameworks, ensuring 100% compliance with emerging global AI regulations (AIGP standards)
  • Solutioning: Converted complex customer problem statements into feasible industry solutions, generating significant ROI and fostering long-term partnerships.

Senior Service Delivery Manager

Fujitsu Consulting India Pvt Ltd.
Noida
01.2022 - 09.2024
  • P&L & Operational Excellence: Managed multi-technology project budgets with a focus on margin optimization, successfully meeting all financial and performance metrics for EMEA/CEE portfolios.
  • Digital Transformation: Led a cross-functional unit to modernize legacy infrastructure into Cloud-native environments, reducing technical debt and improving service agility by 30%.
  • Continuous Service Improvement (CSIP): Established a rigorous process for tracking project health and performance metrics, proactively identifying and mitigating risks before they impacted customer satisfaction.

Technical Services Manager (EMEA, CEE, CIS)

FUJITSU
08.2015 - 01.2022
  • Managed infrastructure and enterprise service delivery across EMEA and CIS regions.
  • Led global delivery teams responsible for enterprise IT operations and cloud migrations.

Professional II - System Administrator

CSC
10.2014 - 08.2015

Professional 1 - System Administrator

CSC
06.2012 - 10.2014

Engineer - System Administration

CSC
05.2010 - 06.2012

Sr. Team Member

BANK OF AMERICA
Gurgaon
01.2009 - 04.2010

Technical Support Specialist

YOGI
Gurgaon
03.2008 - 10.2008

Technical Support Officer

IBM DAKSH BUSINESS PROCESS
Gurgaon
02.2007 - 03.2008

Education

PGDIT - Computer and Information Sciences, General

SCDL
01.2013

Bachelor of Commerce - General

UNIVERSITY OF DELHI
01.2005

Higher Secondary school -

GURU HARIKRISHNA SENIOR SECONDARY SCHOOL
01.2002

Skills

AI Governance & Risk

  • Responsible AI frameworks
  • AI regulatory compliance
  • AI risk management
  • GenAI governance

Leadership & Strategy

  • Global delivery leadership
  • P&L ownership
  • C-suite stakeholder engagement
  • Strategic client growth

Digital Transformation

  • Cloud modernization
  • Enterprise architecture
  • Martech analytics
  • Data-driven transformation

Program & Portfolio Management

  • Large-scale program governance
  • Agile / DevOps transformation
  • ITIL service management
  • Cross-regional program delivery

Certification

  • Strategic Leadership & AI Governance (Tier 1), IAPP (International Association of Privacy Professionals), 01/01/26, Ethical AI deployment, Risk Management, and Global Regulatory Compliance (EU AI Act/India DPDP).
  • IIT Certified Professional in Digital Transformation, Indian Institute of Technology (IIT), 01/01/25, Leading Enterprise-scale Digital Change, Agile Ecosystems, and Platform Strategy.
  • Cloud Architecture & Project Excellence (Tier 2).
  • AWS Certified Solutions Architect – Associate, Amazon Web Services (AWS).
  • Project Management Professional (PMP), Project Management Institute (PMI), Foundational Leadership Credential emphasizing 20 years of methodology experience.
  • ITIL v3/v4 Foundation, Service Management Excellence.
  • Technical Governance & Infrastructure (Foundational).
  • Microsoft Certified Solutions Expert (MCSE): Desktop Infrastructure / Server 2012.
  • MCSA: Office 365 & Windows Server.
  • RHCSA: Red Hat Certified System Administrator.

Languages

  • English
  • Hindi
  • Punjabi

Expertise Area

Proficient in the ethical deployment and governance of AI systems, focusing on risk management, transparency, and accountability throughout the AI lifecycle., Deep understanding of global AI regulations and the implementation of governance structures to ensure legal and ethical alignment in enterprise-scale GenAI initiatives.

Timeline

Delivery Partner – Customer Engagement

FUJITSU
10.2024 - Current

Senior Service Delivery Manager

Fujitsu Consulting India Pvt Ltd.
01.2022 - 09.2024

Technical Services Manager (EMEA, CEE, CIS)

FUJITSU
08.2015 - 01.2022

Professional II - System Administrator

CSC
10.2014 - 08.2015

Professional 1 - System Administrator

CSC
06.2012 - 10.2014

Engineer - System Administration

CSC
05.2010 - 06.2012

Sr. Team Member

BANK OF AMERICA
01.2009 - 04.2010

Technical Support Specialist

YOGI
03.2008 - 10.2008

Technical Support Officer

IBM DAKSH BUSINESS PROCESS
02.2007 - 03.2008

PGDIT - Computer and Information Sciences, General

SCDL

Bachelor of Commerce - General

UNIVERSITY OF DELHI

Higher Secondary school -

GURU HARIKRISHNA SENIOR SECONDARY SCHOOL
Saurabh Chhabra