Saurabh Chhabra
Noida
Summary
Enterprise technology leader with 18+ years of experience delivering global digital transformation programs across US, EMEA, and APAC markets. Expert in AI governance, responsible AI frameworks, and enterprise cloud transformation with a proven ability to drive delivery-led growth and multi-million-dollar portfolio expansion.
Track record of:
- Managing global delivery portfolios
- Driving $5M+ expansion opportunities
- Achieving 90%+ client retention
- Leading AI governance programs aligned with emerging regulations
Certified PMP, AWS Architect, AI Governance Professional (IAPP) and IIT Digital Transformation Leader.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Partner – Customer Engagement
FUJITSU
Noida
10.2024 - Current
- High-Stakes Solutioning: Translated complex global customer problem statements into scalable, AI-ready industry solutions, delivering a documented 25% increase in ROI for Tier-1 accounts.
- Global Mandate Leadership: Partnered with Global Sales and C-suite stakeholders to align localized delivery strategies with multi-year technology roadmaps, securing 90+% customer retention across diverse geographical markets.
- Revenue Acceleration: Spearheaded a 'Delivery-led Growth' initiative by integrating Martech analytics, identifying $5M+ in expansion opportunities through automated digital analysis and Poise reports.
- AI Strategy & Governance: Orchestrated the ethical deployment of Generative AI solutions across US and EMEA delivery frameworks, ensuring 100% compliance with emerging global AI regulations (AIGP standards)
- Solutioning: Converted complex customer problem statements into feasible industry solutions, generating significant ROI and fostering long-term partnerships.
Senior Service Delivery Manager
Fujitsu Consulting India Pvt Ltd.
Noida
01.2022 - 09.2024
- P&L & Operational Excellence: Managed multi-technology project budgets with a focus on margin optimization, successfully meeting all financial and performance metrics for EMEA/CEE portfolios.
- Digital Transformation: Led a cross-functional unit to modernize legacy infrastructure into Cloud-native environments, reducing technical debt and improving service agility by 30%.
- Continuous Service Improvement (CSIP): Established a rigorous process for tracking project health and performance metrics, proactively identifying and mitigating risks before they impacted customer satisfaction.
Technical Services Manager (EMEA, CEE, CIS)
FUJITSU
08.2015 - 01.2022
- Managed infrastructure and enterprise service delivery across EMEA and CIS regions.
- Led global delivery teams responsible for enterprise IT operations and cloud migrations.
Professional II - System Administrator
CSC
10.2014 - 08.2015
Professional 1 - System Administrator
CSC
06.2012 - 10.2014
Engineer - System Administration
CSC
05.2010 - 06.2012
Sr. Team Member
BANK OF AMERICA
Gurgaon
01.2009 - 04.2010
Technical Support Specialist
YOGI
Gurgaon
03.2008 - 10.2008
Technical Support Officer
IBM DAKSH BUSINESS PROCESS
Gurgaon
02.2007 - 03.2008
Education
PGDIT - Computer and Information Sciences, General
SCDL
01.2013
Bachelor of Commerce - General
UNIVERSITY OF DELHI
01.2005
Higher Secondary school -
GURU HARIKRISHNA SENIOR SECONDARY SCHOOL
01.2002
Skills
AI Governance & Risk
- Responsible AI frameworks
- AI regulatory compliance
- AI risk management
- GenAI governance
Leadership & Strategy
- Global delivery leadership
- P&L ownership
- C-suite stakeholder engagement
- Strategic client growth
Digital Transformation
- Cloud modernization
- Enterprise architecture
- Martech analytics
- Data-driven transformation
Program & Portfolio Management
- Large-scale program governance
- Agile / DevOps transformation
- ITIL service management
- Cross-regional program delivery
Certification
- Strategic Leadership & AI Governance (Tier 1), IAPP (International Association of Privacy Professionals), 01/01/26, Ethical AI deployment, Risk Management, and Global Regulatory Compliance (EU AI Act/India DPDP).
- IIT Certified Professional in Digital Transformation, Indian Institute of Technology (IIT), 01/01/25, Leading Enterprise-scale Digital Change, Agile Ecosystems, and Platform Strategy.
- Cloud Architecture & Project Excellence (Tier 2).
- AWS Certified Solutions Architect – Associate, Amazon Web Services (AWS).
- Project Management Professional (PMP), Project Management Institute (PMI), Foundational Leadership Credential emphasizing 20 years of methodology experience.
- ITIL v3/v4 Foundation, Service Management Excellence.
- Technical Governance & Infrastructure (Foundational).
- Microsoft Certified Solutions Expert (MCSE): Desktop Infrastructure / Server 2012.
- MCSA: Office 365 & Windows Server.
- RHCSA: Red Hat Certified System Administrator.
Languages
- English
- Hindi
- Punjabi
Expertise Area
Proficient in the ethical deployment and governance of AI systems, focusing on risk management, transparency, and accountability throughout the AI lifecycle., Deep understanding of global AI regulations and the implementation of governance structures to ensure legal and ethical alignment in enterprise-scale GenAI initiatives.
Timeline
Delivery Partner – Customer Engagement
FUJITSU
10.2024 - Current
Senior Service Delivery Manager
Fujitsu Consulting India Pvt Ltd.
01.2022 - 09.2024
Technical Services Manager (EMEA, CEE, CIS)
FUJITSU
08.2015 - 01.2022
Professional II - System Administrator
CSC
10.2014 - 08.2015
Professional 1 - System Administrator
CSC
06.2012 - 10.2014
Engineer - System Administration
CSC
05.2010 - 06.2012
Sr. Team Member
BANK OF AMERICA
01.2009 - 04.2010
Technical Support Specialist
YOGI
03.2008 - 10.2008
Technical Support Officer
IBM DAKSH BUSINESS PROCESS
02.2007 - 03.2008
PGDIT - Computer and Information Sciences, General
SCDL
Bachelor of Commerce - General
UNIVERSITY OF DELHI
Higher Secondary school -
GURU HARIKRISHNA SENIOR SECONDARY SCHOOL