SAURABH GANDOTRA

• Introduced new methods, practices, and systems to reduce turnaround time.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed and maintained relationships with external vendors and suppliers.
• Developed and implemented strategies to maximize customer satisfaction.
• Interviewed, hired and trained lab technicians to perform experiments and analyze results.
• Set and oversaw quality assurance guidelines for laboratory work.
• Kept laboratory in compliance with applicable guidelines and laws.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Submitted orders for new inventory.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed store organization, maintenance, and purchasing functions.
• Trained team members in successful strategies to meet operational and sales targets.
• Supervised guests at front counter, answering questions regarding products.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees.
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.

• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Analyzed and reported on key performance metrics to senior management.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed and maintained relationships with external vendors and suppliers.
• Increased profit by streamlining operations.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Heading the Indian Office for Cyprus Based Forex Company which has been outsourced to iLeads Infocom, an emerging business process outsourcing
• Extensive knowledge of Forex Currency Market, trading and broking
• Handling the terminals i.e MT4, MT5, Multitrader
• Handling big key accounts for our clients
• Coordinating with different verticals like Acquisition, Compliance, legal, Branding, Marketing , systems and Risk for smooth functioning
• Managing multiple responsibilities from HR to Operations and Sales.
• Marketing certain brands to increase their popularity among target consumers.
• Conducting in-depth consumer analysis to determine the image/demand of a brand.
• End to End execution of marketing projects and campaigns, including ideation, creation of collaterals, distribution of collaterals in various media and measurement and analysis of impact.
• Good Knowledge of Google Ads and Display Ads.
• Execution of Search Engine Optimization (SEO) and Pay Per Click (PPC) on a continuous basis
• Profit & Loss responsibility.
• Controlling costs in-line with department objectives and business plans.
• Utilizing all resources cost effectively.
• Tie ups with brands like PVR, Shoppers Stop, Lifestyle, Globus etc.
• Implement strategic plans to maximize brand potential.
• Generating clients for the company
• Ensuring profit targets are achieved, margins maintained & expenses controlled
• Identifying prospective manpower, employing and developing them to achieve consistent profitability. Building and maintaining healthy relation between employees and management, ensuring maximum employee satisfaction.
• Imparting /organizing training programs for new recruits for achieving pre planned business targets. Leading, training & monitoring the performance of team members to ensure efficiency in sales, marketing and technical operations and meeting of individual & group targets.
• Maintaining cordial relations with clients to sustain the profitability of the business. Maximizing client satisfaction level by on time delivery, monitoring client’s complaints, providing efficient services. Handling client’s grievances and resolving issues.
• Designing and implementing over all Business Plan

• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Actively responsible for generating new business for the company
• Generate and distribute management reports in accurate and timely manner
• Expert in Crystal Report
• Expert in MS Office
• Develops MIS documentation to allow for smooth operations and easy system maintenance
• Provide recommendations to update current MIS to improve reporting efficiency and consistency
• Provide strong reporting and analytical information support to management team
• Understand client’s problems and provide appropriate technical solutions
• Participate in cross-functional meetings or conferences to resolve recurring client’s issues.
• Provide customer support and assistance in issue troubleshooting and resolution

Joined as Process Associate with Gexpro (Procurement & Supply Chain Services) as Customer Service Representative and worked through to become Sr.Executive in scheduled time of 18 months.

● I was handling GE Supply Chk Cash Account for Western and Eastern Region of US in where Customer used to pay the $ amount in Advance. But most of the times customer used to overpay the amount in error or some unearned discounts were taken. So role was too look out for that payments and keep an update and apply with the credit amount which is available on customer account. There were different application like Citrix, Mainframe we had to work on. It would require lot of research work.

● Have excelled in all kinds of researches (Overpayment / Deduction Management & unearned discounts taken by the customers).

● Within the 4 month of joining Won Bronze Award for my exemplary performance and SPOT Award by Operation Leader

● Till date there were no TAT miss.

● Was Part Time Trainer in Process and mentored new joinees

● Consistently Completed write-off submittals month after month