Saurabh Gharat
Customer Service - Operation
Mumbai
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Customer Service Champion
Logistic Integrators India PVT LTD
Mumbai
2023.09 - Current
- Keeping the track of the shipment & providing the status of shipment at each and every stage to all the party involved.
- Handling major / key accounts like Meril / Schneider / AYM / Polycab / BARC / Burckhardt Compression.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Identifying problems and developing strategies to solve the problem more creatively and accurately considering all the possible options.
Senior Process Associate
DHL Global Forwarding
Mumbai
2020.11 - 2022.09
- Managing day-to-day activities related to Creating, Filing and Verification of required documentation for cargo movement (Global)
- Reporting based on tracking and updates for shipments
- Client communication
- Working on new going automation process (OCR)
- Identifying and implementing opportunities for process improvements
- Adapt finest quality measures and reduce errors to absolute zero.
Operations Management Trainee (Intern)
Ekjute Rural-Urban Food Supply Chain
2020.05 - 2020.07
- Develop Service Blue print
- Got more familiar with concept of Supply chain Logistics, Transportation and Process Development
- Conduct research on topic- To understand urban consumer behavior regarding system.
Education
PGDM - Operations and Analytics
Chetana’s Institute of Management And Research
Mumbai 2019.07 - 2021.04
Bachelor of Engineering - Electronics engineering
Vidayalankar Institute of Technology
Mumbai 2014.07 - 2017.05
Skills
Proficient knowledge of MS Projectundefined
Certification
Six Sigma
Timeline
Customer Service Champion
Logistic Integrators India PVT LTD
2023.09 - Current
Senior Process Associate
DHL Global Forwarding
2020.11 - 2022.09
Operations Management Trainee (Intern)
Ekjute Rural-Urban Food Supply Chain
2020.05 - 2020.07
PGDM - Operations and Analytics
Chetana’s Institute of Management And Research
2019.07 - 2021.04
Bachelor of Engineering - Electronics engineering
Vidayalankar Institute of Technology
2014.07 - 2017.05
Six Sigma
R Programming, Logistics and linear regression, Integrals
Microsoft Project
Business Analyst
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