Saurabh GUPTA

• Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Responded promptly to any emergency situations that arose during shifts.

• Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Responded promptly to any emergency situations that arose during shifts.

 Customer Handling and Shift handling - Domestic
o Preparing staff allocations
o Liaising with stake holder for smooth operations.
o Responding and solving queries of delayed and cancelled flight
passengers.
o Ensuring smooth facilitation to PRM and special needs passengers.
o Performing active allocations like Baggage make-up, Arrivals, Boarding
hall, Ramp etc.
 International Flight handling
o Computerized Check-in for passengers using Navitaire.
o Also worked on Radixx to check-in passengers.
o Charging Passengers for excess luggage and processing their payments
in the system.
o Liaising with stake holders like Immigration / Customs for smooth
departures and arrivals.
o Ensuring proper document checks are done by staff for Thailand / UAE /
Saudi bound countries.
o Ensuring regular briefings of SOP and updates in international travel.
o Training staff to handle INAD & Deportees.