Saurabh Jaggi

• Coordinating with business & operations leadership, including executive leadership, to define the product and provide updates on the program.
• Managing costs and overall project budgeting.
• Designing new processes and improved existing processes through process re-design & organizational restructuring.
• Assessing and Optimizing performance across the program and verifying and validating the program on regular basis.
• Tracking customer requirements to closure in Agile/ Scrum environment and facilitated the team to get rid of impediments to achieve the sprint goals.
• Dealing with client/user interaction for requirement gathering, risk assessment (RAID), finalization of technical architecture and discussions for effort/cost/time estimation and client co-ordination and reporting.
• Driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, and monitoring the implementation.
• Serving as a technical and functional problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues & constraints through consensus & sound judgment.
  Interact effectively with stakeholders and tech teams to support the ongoing partnership between teams and understand how the products are used in the organization.
• Communicating with the multiple project teams and tracking their progress; implementing project plans within pre-set budgets and deadlines.

• Led service delivery for a portfolio of 52 mid-market Clients, managing total revenue of close to $12mn.
• Led a team of skilled professionals with a focus on Client project delivery, continuous improvement and Client satisfaction
• Identifying and addressing the program impediments with proper escalation matrix.
• Led Program retrospectives and lessons learnt sessions making sure for improvement with regular cadence and standardization.
• Partnering with domain & solution leaders to influence strategy & achieve results.
• Ensuring measurable KPIs are developed for the program.
  Advocate and managing product implementation by adhering to product lifecycle management.
• Managing Organization-wide innovation/process improvement projects
• Bringing down the operating margin and increasing revenue
  Building relationships, assessing performance, provide career and development
  coaching, managing pay and improving colleague engagement
• Leading a portfolio of team of 60 people
• Maintaining program synergies across teams by leading communication and regular report outs on stage/status
• Maintaining the Risk tracker (RAID) with mitigation plan.
  Collaborating with AI, RPA teams, providing Business requirements and insights.
• Explored and acquired third-party tools for solution designing.
  Owns Wipro and Alight Leadership and Stakeholder communication on milestones, risks, assumptions, issues, dependencies, challenges and priorities.
• Led Client Delivery Group of 210 professionals

Managing multiple performance teams with a focus on project delivery

• Coordinating with support teams, shared services and third-party vendors
• Managing 12 Mid-market Clients
• Effective cadence of program looping all stakeholders with regular report out, clear understanding of milestone dates and resource needs to achieve the end goal.
• Leading training and mentoring programs on technical concepts and management routines.
• Focus on self-learning through attending training programs.
  Use of Google Analytics/Tag manager for web/app usage & analysis.
  
• Change management
  Driving change across domain/solution by incorporating feedback, prioritizing work, and delivering projects creatively with fixed capacity/cost and high quality
• Bringing in the change to reduce cost and improve customer experience
• Managing Organization-wide innovation and process improvement projects.

Stakeholder & Relationship Management

• Partnering with domain & solution leaders to influence strategy & achieve results
• Consulting Clients on new technologies, providing latest & cost effective solutions.

Leadership

• Driving improvement of the team and other managers’ performance through motivation and driving SMART goals.
• Led Client Delivery Group of 40 professionals

• Managing/coordinating work for a team of 12-15 colleagues focused on client delivery.
• Set project timelines and kept teams on task to complete milestones according to schedule
• Creation of training material and facilitated sessions for colleagues
• Delivered customized and effective solutions to clients that met unique demands
• Assessed client requirement and developed targeted benefit solution achieving higher Return on Investment
• Doing Root Cause Analysis (RCA) of High/Medium Complexity projects and their best possible solutions
• Anticipates the need for change and helps other associates adjust their priorities and activities to meet the needs of the situation
• Ensures that standardized frameworks/guidelines are applied to maintain consistency and streamline processes
• Encourages knowledge sharing to achieve full utilization of systems, processes, and tools.

• 8 years of experience in Manual Testing and System Configuration for US Health and Welfare Domain
• 2.5 years of experience as Lead Analyst
• Fair knowledge of SDLC & Defect Life Cycle
• Consults with internal or external team members on complex/critical client request and perform gap impact analysis.
• Identifying & assessing the project risks
  Preparing the Technical Feasibility Report.