Saurabh Jaiswal
Shuklaganj, Unnao
Summary
Dynamic Service Advisor with extensive total experience of 13 years, currently working at Hyundai Motor India Limited, adept at enhancing customer satisfaction through effective communication and conflict resolution. Proven track record in upselling services and fostering strong client relationships, leveraging technical troubleshooting skills to deliver exceptional service and drive repeat business.
Overview
12
12
years of professional experience
Work History
Service Advisor
Hyundai Motor India Limited
Kanpur
03.2021 - Current
- Resolved customer complaints in an efficient and courteous manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service Advisor
Nissan Motor India Private Limited
Kanpur
10.2018 - 03.2021
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Followed up with existing customers regarding past services performed on their vehicles.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer complaints in an efficient and courteous manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Mentored junior team members and managed employee relationships.
- Developed and maintained strong relationships with customers to ensure repeat business.
CNG Work Incharge
The Next Generation
Kanpur
09.2017 - 10.2018
Computer Operator
Sumpun automobiles pvt ltd
Kanpur
07.2015 - 09.2017
Service Advisor
Sumpun automobiles pvt ltd
Kanpur
10.2012 - 07.2015
Education
Graduation -
Kanpur University
KANPURIntermediate -
U.P.Board
High School -
U.P.Board
Skills
- MS Office
- Diploma in computer applications (DCA)
- Professional service advisor training
- Automobiles experience
- Customer service
- Conflict resolution
- Technical troubleshooting
- Customer relationship management
- Follow-up communication
- Time management
- Effective communication
- Diagnostic testing
Personal Data
05/05/92, Unmarried, Playing cricket, Hindi, English
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Service Advisor
Hyundai Motor India Limited
03.2021 - Current
Service Advisor
Nissan Motor India Private Limited
10.2018 - 03.2021
CNG Work Incharge
The Next Generation
09.2017 - 10.2018
Computer Operator
Sumpun automobiles pvt ltd
07.2015 - 09.2017
Service Advisor
Sumpun automobiles pvt ltd
10.2012 - 07.2015
Graduation -
Kanpur University
Intermediate -
U.P.Board
High School -
U.P.Board
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