SAURABH JETLI

Leading the Talent Transformation Business for a Top Client ($40M) Focused on Delivery and Transformation of HR Operations and their Contact Centre Business.

• Supporting the India Business Process Operations Business(11000+ team size) which includes a total of 8 locations and 14 sites across India.
• Responsible for Business Intelligence, Real Estate Solutions, Building and developing a Sub Contractor channel for Hiring, Process Controls and compliance, People Engagement, Utilization/Productivity, Profitability and Project Management.
• Delivered Close to $4M in Savings through Real Estate ($2.5M) Optimization and through improving productivity.($1.5M)
• Drove all Employee Engagement activities to ensure that the annual Pulse survey results were 'Best in Class'
• The role is key as the India BPO business has grown by over 50% last year and continues to grow.

• Consulting with EY on the following projects: Set up and built the Solutions, Transformation and Transition team as part of a 3-year strategy
• The Team was set up to build a solutioning, Transformation and Transitioning mindset/culture
• Led Key projects for EY focusing on transitioning key onshore roles to offshore so as to maximise cost benefits and build an End to End delivery model
• Led the workforce segmentation for Real Estate Transformation for global EY to help build the workplace of the future
• Led various Transformation projects , helped build the culture where the team could enable transformation
• Helped set up processes for daily governance and groomed the team for Leadership positions

• Founded Addamile, an initiative to help businesses improve their online ratings through upskilling and through training on Customer service essentials
• DONJOY (Blackstone Investment)-Scope involved setting up and streamlining business operations to enhance Customer Experience and Collections for their sites in India and Philippines
• Groomed and helped build the Operations team
• Expedited resolution for customers from 34 days to 4 days
• Introduced proper Case Management Process which resulted in reduction of customer escalations by 90% VOC improved from 23% to 50% in six weeks
• Collections improved by 20%

• Spearheaded a 2500-member strong team that operated on the traditional BPO model and a revenue sharing model delivering a strong bottom line
• Built a $25M business from scratch in four years at a 30% EBITDA
• Steered strategy formulation and planning for overall operations; managed entire Operations Delivery, P&L Management and People Development.

• Led the entire India Services Sales Operations for Dell India
• Managed a $100M margin rich Services Business which included Tied Services (Services attached with the Hardware) and APOS (After Point of Sale) Services
• Steered a team of Senior Inside Sales Manager that sold services on top of the Hardware ($25M Quarterly)

• Ran Tech Support operations for UKI and US consumer tech support
• Set up the Dell Site in Gurgaon for UKI consumer tech support Operations.