Reliable professional committed high-quality work. Skilled in helping modernize workplaces and maintaining high levels of organization. Resourceful and personable with excellent multitasking abilities.
Overview
1
1
year of professional experience
Work History
Industrial and Job Training
Hampton By Hilton Vadodra
Vadodara
06.2024 - 06.2025
Greeting guests warmly and making them feel welcome.
Assisting guests with seating arrangements and menu selections.
Providing information about menu items, ingredients, and preparation methods.
Addressing guest inquiries, requests, and complaints promptly and effectively.
Maintaining a positive and professional demeanor throughout the guest's dining experience
Education
Diploma IN HOTEL MANAGEMENT -
DHARAN INTERNATIOAL COLLAGE OF MANAGEMENT
DHARAN
05-2024
Secondary Education
DHARA HIGHER SECONDARY SCHOOL
DHARAN
04-2024
High School Administration
KU ACADEMY
DHARAN
07-2022
Skills
Guest service
Menu knowledge
Guest management
Conflict resolution
Presentation skills
Team collaboration
Time management
Languages
Nepali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
Received two times Best Intern of the Month
Affiliations
Culinary workshop for 21 days
A national-level technical education and vocational training
Cluster Travel Trade and Corporate Sales Manager at Hilton Bursa Convention Center Spa & Hampton By Hilton BursaCluster Travel Trade and Corporate Sales Manager at Hilton Bursa Convention Center Spa & Hampton By Hilton Bursa
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA