Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saurabh Joshi

Noida

Summary

Strategic Account & Partnership Manager with 12 years of experience in SaaS Sales, Marketing, and Digital Transformation. Proven expertise in Account Management, Brand Strategy, and Channel Distribution across the Hospitality, Food & Beverage (F&B), Information Technology (IT), and Education sectors. Skilled in driving revenue growth, managing key client relationships, and delivering innovative advertising and sales solutions to enhance business performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Account Specialist - Enterprise

Checkmate
Noida
09.2021 - Current
  • Growh: Onboarded key enterprise clients in Food & Beverage sector, driving 25% average year-over-year revenue growth.
    Developed and nurtured long-term partnerships to enhance client retention and satisfaction.
    Built and managed a robust enterprise sales pipeline to streamline sales processes. Executed strategic sales initiatives across the U.S., consistently surpassing revenue targets.
  • Project Management: Collaborated with leading brands to assess business needs, and successfully plan and coordinate the deployment of SaaS solutions across hundreds of locations.
  • Account Management: Managed a USD 1.3M client portfolio, collaborating with top national brands such as Arby's, Sonic, Jet's Pizza, Penn Station, and Nothing Bundt Cakes to identify business needs, and successfully plan and execute solution rollouts across hundreds of locations.
  • Campaign Management: Ensured successful execution of partner expectations by coordinating with key technology and service providers, including POS systems like SpotOn, Toast, and Square, and delivery platforms such as DoorDash, Grubhub, and Uber Eats, to support seamless operations for partnered food and beverage brands.
  • Process Documentation and Knowledge Management: Developed and maintained comprehensive process documentation in Confluence, ensuring team alignment, and operational efficiency. Created detailed knowledge base articles to support team members in troubleshooting technical issues, and following standard operating procedures (SOPs), resulting in improved consistency and productivity across workflows.

Manager - Strategic Partnerships

Avantika University
Noida
06.2020 - 08.2021
  • Enhanced corporate relations understanding to support placements, labs, and initiatives at the University.
  • Initiated and managed student teams for marketing projects, generating sponsorships for podcast initiative.
  • Achieved successful placement of the first batch with major corporations, and two internship cohorts.
  • Coordinated more than 200 industry interactions to facilitate networking opportunities.
  • Managed an independent counselor network effectively to drive admissions for the Executive Education Program.

Senior Manager - Admissions

School Of Business Design
Gurgaon
02.2020 - 03.2020
  • Coordinated the undergraduate admissions process, including application evaluation, candidate shortlisting, and scheduling of assessments and entrance exams. Ensured accurate and up-to-date data management by collaborating with the software development team to maintain applicant records and monitor communication from students and parents, supporting a streamlined and transparent admissions workflow.

Senior Operations Manager

Ashoka University
New Delhi
12.2013 - 01.2020
  • Leveraged data analysis skills to manage the end-to-end university admissions process for over 7,000 applicants, including coordinating assessments throughout the admissions cycle. Oversaw comprehensive stakeholder management, effectively addressing and resolving daily issues raised by applicants, parents, interviewers, and senior administrators. Proactively sourced candidates through internal databases, corporate outreach, educational consultants, and professional networking platforms to ensure a strong and diverse applicant pipeline.

Education

BHMCT - Hotel Management

Guru Gobind Singh Indraprastha University
New Delhi
05-2013

Skills

  • Client onboarding and account management
  • Customer success strategies
  • Relationship building
  • SaaS consulting expertise
  • CRM and customer service tools
  • Brand and campaign management
  • Process documentation

Certification

  • Learning Asana - Aug, 2024
  • Agile Foundations - July, 2024
  • Customer Service Foundations - July, 2024
  • Scrum: The Basics - July, 2024
  • Securing Software as a Service (SaaS) - June, 2024
  • Zendesk - August & September, 2022
  • The Fundamentals of Digital Marketing - April, 2020

Timeline

Senior Account Specialist - Enterprise

Checkmate
09.2021 - Current

Manager - Strategic Partnerships

Avantika University
06.2020 - 08.2021

Senior Manager - Admissions

School Of Business Design
02.2020 - 03.2020

Senior Operations Manager

Ashoka University
12.2013 - 01.2020

BHMCT - Hotel Management

Guru Gobind Singh Indraprastha University

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