Saurabh Kaushik

Seeking a position to utilize my skills and abilities in a company like you, that offers challenges and professional growth while being resourceful, innovative, flexible and creative. Obtain technical position in your company that will leverage my knowledge and skill to provide me a career growth path for a better future.

⦁ Dynamic & result oriented Technology Leader with over 15+ years of rich multi-cultural IT experience ranging from IT Service Delivery, IT Infrastructure and Applications Operations/Services, Stakeholder Management, People, Project & Program Management
⦁ Proven track record of success in optimizing IT services, implementing strategic initiatives and driving operational efficiency implementing best practices/processes of ITIL Framework, Enterprise IT Governance & Management
⦁ Adept in building, nurturing and leading cross-functional Teams.
⦁ Expertise in translating business goals and objectives into technologically advanced strategies and solutions through strong business acumen and deep technical knowledge
⦁ Outstanding relationship-builder, skilled at quickly gaining and maintaining the trust and respect of management, staff, and clients
⦁ Completed knowledge transfer, Services Transition for multiple clients for the management of on/ offshore support models
⦁ Effective leader, motivated problem-solver and strategic decision-maker with a strong capability in coaching and development of large teams
⦁ Conducted regular performance reviews, identified training needs, and promoted professional development.
⦁ Good understanding on Databases administrtaion, System administration, Application support, migrations, IT Infrastruture.

IT experience of 10 Years, Saurabh is a Result oriented and self-driven Consultant & Manager with proven track record of building and leading Database Administration Service Delivery. Saurabh has strong conceptual fundamentals and skills required to manage businesses of the of their resolution and understands its implication of decision in business. Strong Techno-Commercial/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation / People & Infrastructure Availability. Strong Leadership/ Team Building/ Decision Making attribute. Handled Data-Centre Operations & Management, dealing with multiple infrastructure teams not limited to Network, Storage, Wintel, IT Security, Database Administration & Server Administration that cater to different business services through mission critical applications, in Client facing environment. Hardware maintenance and Installation. Exposed to management of end-to-end IT Infrastructure Management Services to clients. Manager (IT) 01/21/19. Operations Management, Software development & Hardware integration while delivering future. Has good understanding of the fundamentals of managerial issues, the process and means of their resolution and understands its implication of decision in business. Participated in Due Diligence and Transition of New Projects acquired or started by organization.

• Manager, Responsible for the People Management and Technical Management aspects of Database Administration Service Delivery. Handled Data-Centre Operations & Management, dealing with multiple infrastructure teams not limited to Network, Storage, Wintel, IT Security, Database Administration & Server Administration. Ensure coordinated delivery of the service by aligning with Service Delivery Management teams and at times, vendors, preferred suppliers and contractors in other regions to ensure service delivery to the client in accordance with the SLA. Ensure that a culture of service management excellence is developed and maintained by the delivery team. It is achieved by demonstrating strong leadership qualities that support a strategic development approach to client engagement and operational delivery. Ensure the identification of risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to the client. Advise on and contribute to the implementation of delivery model improvements focused on optimizations that will be valuable to the client. Stay abreast of the changes in client's environment operationally and at the client satisfaction level and provide management and delivery teams with visibility of any priorities and risks. Advise on Service improvement plans to resolve delivery challenges affecting assigned portfolios. Prepare for the service review meetings, including the distribution of performance reports, meeting minutes and action registers. Instigate improvements within the service improvement plan and work closely with the relevant vendors to ensure the implementation of the actions agreed, monitoring service performance. Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness. Handle customer relationship and meeting services and performance level SLAs. Effectively engage client counterpart in discussions related to the tasks / project delivery and provide new perspectives / insights. Conducting appraisals, feedback and handling work allocations for direct reports and approving the same for indirect reports. Accountable for operational escalations and lead the business through to a resolution that is satisfactory for the client and HCL management.
• Consultant, Provides end to end DB2 Database consultation to my Customer & ensures smooth DB2 Operations Service Delivery in my current project. Responsible for installation, configuration & administration of DB2 UDB on Linux, Unix & Windows. Consults on database, architecture and related infrastructure technologies to all areas and levels within IT. Consults on exploiting opportunities involving multiple hardware and software systems, issue resolution, providing innovative business solutions, etc. to both internal and external customers and partners. Provides technical leadership on the implementation of leading-edge DB2 database technologies and the design and implementation of large-scale technical solutions based on business requirements. Was responsible for building and maintaining highly scalable and fault tolerant DB2 database systems. Provided support on DB2 databases on UNIX and Windows including both 3rd party vendors' solutions (i.e. PeopleSoft) as well as internally developed applications. Participated in system event resolution calls along with other Infrastructure team members like Storage, UNIX, Networks etc.., when reacting to system events and document these events. Including liaison with business users, system users, partners and 3rd party vendors. Performed system maintenance and document all maintenance changes. Determine Database locking conditions and do connection diagnosis as troubleshoot the database, application server, network, and application errors. Expertise in DB2 tools such as DB2 Connect, SQL Visual Explain, Index Advisor, Query Optimizer, Health Monitor. Create, import, refresh and clone database environments as needed. Maintain Database Objects (Tables, Indexes, views, stored procedures and functions) as per the requirement of Development Team members. Work closely with the Storage and Unix Administration teams for disk capacity planning, file system layouts, placement of data on drives, replication and Database backup/recovery. Used a pager and part of a weekly on-call rotation which required 24x7 supports and included weekend work. Facilitated an onsite/offshore work model where work items are sent and reviewed from the United States to India and vice versa. Motivated with a strong desire to learn and a contributing member of a high-performing team of elite DBAs. Held to the highest standards of customer service, knowledge sharing with team members and documentation of work. Mentored new team members to help them understand the large network of databases, the dependencies involved and impart application specific knowledge. Exposed to Informix database administration. Environment: IBM DB2 V8.2, V9.1, V9.5, V9.7, V10.1 on Sun Solaris, AIX, Linux (UNIX) and Windows 2003. DB2 SQL

Contributed different value addition ideas to customers within one year of my association with them. Consistently received EXCELLENT feedback from Customer. Awarded by the Chief Operating Officer of Times Group (Times Business Solutions Limited) for extraordinary performance.

• As an active member Provide IT Strategic Consultation to different Projects & Infrastructure teams for delivering quantifiable and evident Value Additions to Customer.
• Provided services in Due Diligence and Transition of New Projects acquired by Organizations.
• Provide directions in Strategic decisions and Resource management, which would include hiring, training, deployment of the Technical manpower.
• As a Manager in my current project, Responsible for the People Management and Technical Management aspects of Database Administration Service Delivery.
• Handled Data-Centre Operations & Management, dealing with multiple infrastructure teams not limited to Network, Storage, Wintel, IT Security, Database Administration & Server Administration.
• Ensure coordinated delivery of the service by aligning with Service Delivery Management teams and at times, vendors, preferred suppliers and contractors in other regions to ensure service delivery to the client in accordance with the SLA.
• Ensure that a culture of service management excellence is developed and maintained by the delivery team. It is achieved by demonstrating strong leadership qualities that support a strategic development approach to client engagement and operational delivery.
• Ensure the identification of risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to the client.
• Advise on and contribute to the implementation of delivery model improvements focused on optimizations that will be valuable to the client.
• Stay abreast of the changes in client's environment operationally and at the client satisfaction level and provide management and delivery teams with visibility of any priorities and risks.
• Advise on Service improvement plans to resolve delivery challenges affecting assigned portfolios.
• Prepare for the service review meetings, including the distribution of performance reports, meeting minutes and action registers. Instigate improvements within the service improvement plan and work closely with the relevant vendors to ensure the implementation of the actions agreed, monitoring service performance.
• Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness.
• Handle customer relationship and meeting services and performance level SLAs.
• Effectively engage client counterpart in discussions related to the tasks / project delivery and provide new perspectives / insights.
• Conducting appraisals, feedback and handling work allocations for direct reports and approving the same for indirect reports.
• Accountable for operational escalations and lead the business through to a resolution that is satisfactory for the client and HCL management.

HCL Tech Noida

011-27557406, +91 - 9810584784, +91 - 8800998034

Database Management, Transition Management, Operations Management, Business Strategy and Operations, Management Information Systems.

• Number of Children: 1 Daughter
• Date of Birth: 06/28/86
• Gender: Male
• Nationality: Indian
• Marital Status: Married

• Playing and watching cricket
• Drives cars and Riding Bikes.
• Listening Music
• Cooking

• Awarded two times by Chief operating officer COO of Times Business solution (Times group company) for outstanding and exemplary contribution and awarded as passion for excellence award as Extra Mile club. Certificate of appreciation for outstanding professional from HCL.

• CCNA Certified.
• IBM DB2 Database professional Certified