Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic

Saurabh Kudtarkar

National Manager With Proven Work Experience In Managing Training Academy With Expertise In Assessing Training Needs, Accreditation Management, Managing Training Budgets And Vendor Management
Navi Mumbai

Summary

11+ years of cross functional experience in the areas of Strategic & Tactical Planning, Service Delivery, Operations and associated Vendor Management. An Out-of-the-Box thinker with a flair for identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives and profitability norms. A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, ensuring service delivery & expertise in vendor management. Expertise in mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines. Adeptness in providing guidance and leadership to staff in accordance with specified program objectives. Exceptional communication & mentoring skills with distinguished abilities in leading teams for developing business continuity plans, procedures, and service standards for business excellence. Being comfortable working with people from other countries, diverse backgrounds and at all levels within the organization.

Overview

14
14
years of professional experience
3
3
Languages

Work History

National Manager Commercials

SGS India Pvt. Ltd
Mumbai
05.2014 - Current
  • Accountable for complete Service Delivery to the Clients, Vendor Management, Set clear team goals and KPI's and oversee day to day team's operation and performance, Planning the Yearly Calendar for Academy, Ensuring global initiatives related to automation and productivity are supported, Ensure availability of qualified trainers across continent, Preparation for Compliance and Mandatory Audits from Accreditation Bodies, Training Accreditation Management, Maintaining Tutor Qualifications / Yearly Peer Reviews, Responsible for Academy DSO, Monitoring IRCA Course Pack Processing to ensure timely Certificate Delivery, Closing working with technical team for Developing the Courses / Contents to ensure full support to the sales, Reviewing the Feedbacks, Analyzing and Attending the complaints to provide Solutions to ensure Maximum Customer Satisfaction, Interacting with Key Clients to Assessing Training Needs, Responsible for Meeting Food and Non-Food Budgetary Commitment, Conducting regular analysis of data (programs, attendance, feedback, utilization of learning platform) & present it in monthly KPI reports and also share a quarterly analysis Report, Contributing towards Revenue Target by Generating stable Revenue month on month, Responsible for Driving E-Learnings for the Academy
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.

Officer- Operations

TUV NORD INDIA PRIVATE LTD
10.2012 - 05.2014
  • Manage the end to end setting up of entire Customer Connect vertical by designing the roadmap, processes, product requirements, and stakeholder and vendor management, Planning & executing audits for Mumbai Region in coordinating with clients, Understanding client requirements and assisting them accordingly, Generating MIS on monthly basis to the management, Responsible for maximum utilization of onsite man-days for the auditors, Arranging for auditors Logistics in coordination, Releasing ATEA (Audit Team Effort Approval) on timely basis, Releasing the Certificates to clients by coordinating with the Certification Department, Generating reports to Manager and Regional head, Updating Database for Mumbai Region, Responsible for raising Invoices, Following Up for the Pending payments

Analyst

ECLERX
06.2011 - 10.2012
  • Launch new System online and maintain it with completing desired requests, Coordinate with Subject Matter Experts to ensure proper process improvement in a timely manner, Handling client issues understanding through Emails, Communicator [Instant Messenger] and Telephonic conversation to ensure complete query resolution and client satisfaction, Designing, Implementing & Reviewing Risk Management Tracker, Issue Management Tracker to embark upon severe issue with quick resolution, Information security assessments, gap analysis, risk mitigation strategy development and implementation on IT assets, Managing risk as per the client appetite, study the client requirement & advice accordingly

Analyst

TOKHEIM INDIA PVT LTD
10.2009 - 04.2011
  • Responsible for generating service related reports to Manager's & Departmental Heads, Build customer satisfaction and loyalty, also work towards improving customer satisfaction index, Provide effective and timely resolution of a range of customer inquiries, Strive for one-call resolution of customer issues, Complete ongoing training to stay abreast of product, service and policy changes, Strike a positive and cooperative tone with both customers and co-workers

Education

Post Graduate Diploma in Marketing -

Welingkar Institute

B.Sc. Chemistry - undefined

Mumbai University

Skills

    Problem Solving

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Personal Information

Date of Birth: 04/12/83

Accomplishments

    Consistently Managed to Contribute towards the Revenue of 40 Lakhs Plus with Managing the Entire Operations.


Timeline

National Manager Commercials

SGS India Pvt. Ltd
05.2014 - Current

Officer- Operations

TUV NORD INDIA PRIVATE LTD
10.2012 - 05.2014

Analyst

ECLERX
06.2011 - 10.2012

Analyst

TOKHEIM INDIA PVT LTD
10.2009 - 04.2011

Post Graduate Diploma in Marketing -

Welingkar Institute

B.Sc. Chemistry - undefined

Mumbai University

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Saurabh KudtarkarNational Manager With Proven Work Experience In Managing Training Academy With Expertise In Assessing Training Needs, Accreditation Management, Managing Training Budgets And Vendor Management